Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment
We’re looking for our next Supervisor, Sales. Could It Be You?
As a Sales Supervisor, you will supervise, direct and coordinate a team of sales representatives. You will help monitor agents performance and proactively help address agents questions and customer concerns.
In addition, the Sales Supervisor acts as a liaison between Sales and other departments to ensure Sales activities are in-line with department strategies.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
Supervise sales team and team of direct reports (both local and remote)
Ensure staff are adhering to their WFM schedule
Motivate staff and ensure they are meeting their personal performance targets on daily/weekly/monthly basis
Ensure staff are meeting their individual conversion percentage targets
Help monitor phone, chat and email queues, to ensure service level agreements are being met
Provide ongoing coaching and mentoring advice and resources to all sales staff in their team and across the Sales department
Participate in agent’s monthly Service Quality review meetings
Assist team lead in role play sessions as necessary
Triage and handle poor CSAT score escalations if team lead is unavailable
Handle real-time customer escalations
Ensure our “We Care” values are being met during customer interactions
Seek process/procedures improvements
Help communicate department/company policy and procedure changes
Facilitate and lead weekly/monthly team meetings and one-on-one meetings
Handle special projects as assigned by the Senior Leadership team
Assist in department recruiting and hiring
Liaise with interdepartmental leaders as needed
Back up other team functions as business requires
Participate in weekly leadership meetings
Remain subject matter expert on Questrade products and services
So are YOU our next Supervisor, Sales? You are if you…
Excellent communication and organisation skills
Contact centre experience ideally in financial services
Post secondary degree/diploma in related field
Proficient with contact centre technology and software applications i.e. WFM, SMS/Chatbots, Salesforce, Genesys
Additional kudos if you…
Professional Development Recommendations:
“Learn to Lead” development training
CSC
CPH
OLC
DFC
FLC
Sounds like you? Click below to apply!
LI-Hybrid
LI-ÉP1
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
