Asana is seeking an experienced IT Support Specialist for our growing office in Vancouver, Canada. You will play a critical role in providing Tier 1 support for our users based in Vancouver, as well as in helping to support our team of Asana’s globally.
You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.
What you’ll achieve
Provide in-person support for users in the IT Lounge
Respond to user requests via standard support tools like chat and ticketing systems
Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware
Build and deploy new laptops using standard deployment tools like JAMF, Intune, Workspace ONE, etc
Participate in the IT on-boarding experience and IT welcome sessions
Manage system access for Asana’s users
Deploy and support software to end-users
Manage hardware and software inventory
About you
Experience in IT support roles that includes ○ Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks.
Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc
Experience with being part of a distributed team, whose main HQ might be in another location
Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk or similar
A positive, service-oriented attitude
Solid problem solving skills
Ability to lift heavy equipment (50+ pounds) as needed
