Business Systems Analyst, Sweda Canada Inc. Sweda Canada is a leading solution provider of Retail Point of Sale software systems, from design and development to service and support, specializing in the Grocery industry. To meet our current needs, we have an immediate opening for a Business Systems Analyst as we continue to add new capability to our products. As an integral member of the Product Group, this role reports to the Product Director and works closely with other team members You will create and document requirements and propose software change into the Development Group to drive the advancement of Product features and customizations for our customers. You will also create user-level documentation and give walk-through training sessions to internal and external users to explain changes and features. This role is instrumental in bridging the gap between our customers and our Development Group and pivotal in managing expectations on scope and change across all parties. You are organized and have strong attention to detail. Your ability to understand the need at hand and communicate complex topics clearly and concisely is paramount. You are bright and creative, knowing when to stay broad and when to go deep along the problem solving journey to meet a need. At Sweda, you will take ownership of projects and drive them to successful completion. We’re looking for a team player with an entrepreneurial spirit, who enjoys delivering technical solutions to solve business problems. Prior experience working in desktop, web, or mobile product/software development is a must. This is a hybrid remote position located in Sweda’s Toronto Office. Preference will be given to bilingual English and French candidates. Bilingual candidates located outside the Greater Toronto Area are welcome to apply. Canadian citizenship or Permanent Resident status is required. Core Responsibilities Gather, analyze, understand, and document requirements and business cases Lead meetings and workshops with customers to understand project objectives and requirements Specify Product features that are Market suitable; specify particular customizations where appropriate Create high level solution designs Identify and assess potential alternate solutions leveraging existing Product capabilities, where possible Bring clarity to complex business problems and communicate concepts in a meaningful and concise way Create user documentation that explains how features work Lead walkthrough training sessions to explain solutions to internal and external users Provide Subject Matter Expertise for Sweda’s products Help with acceptance testing and delivery of software features and releases, as needed Help analyze defects for validity against design and specification; provide solution options when necessary Support customer testing and integration phases of software releases, if needed Assist with creating and executing product deployment and communication plans Assist with developing and documenting Product standards Assist with process improvements Deliver 100% customer satisfaction Desired Skills Post-secondary education in Computer Science, Information Systems, or related technical field, or related qualifying work experience Education or certifications in Business or Systems Analysis or similar, or related qualifying work experience 3-5 years of experience spanning needs analysis, creating and documenting requirements, specifications, and solution designs in a software development environment, working hands-on with customer users and Development and QA groups on end-to-end feature development Innate ability to uncover and understand business needs and map to functional requirements Demonstrable history of successfully delivering product features and project deliverables Experience with Retail Point of Sale or Supply Chain software and Business environments Experience working in vendor-side software Product and Service delivery Excellent presentation, customer facing, and communication skills both verbal and written Good business acumen Good knowledge of the traditional software lifecycle as well as agile/hybrid methodologies Proficiency in Microsoft Office Suite including Visio, PowerPoint, and presentation tools Experience with SQL, databases, scripting languages, application troubleshooting English and French, as we have English-speaking and French-speaking customers, partners, and suppliers, and the person in this position may occasionally need to communicate in both languages. Only selected candidates will be contacted Harris is committed to an equal opportunity employment program, and applications from members of targeted groups, including women, persons with disabilities, Indigenous peoples, and visible minorities, are encouraged. If you are a person with a disability, you may receive assistance with the screening and selection process upon request. The Harris Talent Acquisition team does not use text messages to communicate with candidates or solicit confidential information. We encourage all candidates to apply for posted positions. They will be contacted by either a Harris manager or a member of the Talent Acquisition team for an interview, provided they meet the required criteria. Translated with DeepL.com (free version) Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
