Summary Join a team transforming enterprise communication through Microsoft Teams and cloud-based telephony. Communication underpins everything we do, and we’re taking it to the next level. As a UCaaS Engineering professional, you’ll be the designing and managing changes for our Microsoft Teams voice and enterprise cloud based telephony ecosystem — making collaboration seamless across the organisation. This role goes beyond maintenance. You’ll design, integrate, and optimize a UCaaS platform that spans Teams, SBCs, PSTN, and compliance recording. If you’re passionate about voice technology, telecom integration, and modern collaboration tools, you’ll thrive here. Responsibilities Engineer and support Microsoft Teams Voice and Operator Connect for all users. Support the manage Call Cabinet for compliance recording and analytics. Deliver insights through dashboards and reporting: Teams: CQD call quality metrics (MOS, jitter, packet loss), usage/adoption trends, device/endpoint analytics SBC/PSTN: SIP trunk utilization, routing efficiency, error stats, health dashboards Compliance: audit and regulatory reports via Call Cabinet and Teams native tools Configure and optimize SBCs for PSTN and custom routing. Partner with telecom providers and internal IT teams to deliver resilient, high-quality voice services. Ensure full interoperability across Teams, PSTN, and CCaaS environments. Diagnose and resolve issues in voice quality, routing, and system integration. Champion automation, monitoring, and system resilience improvements. Requirements 3+ years of experience in enterprise voice or UCaaS engineering. Bachelor's degree in any field of Engineering, Computer Science or similar field. Strong knowledge of Microsoft Teams Voice and Operator Connect. Hands-on experience with SBCs (Session Border Controllers) and SIP trunking. Familiarity with PSTN integration and call routing. Experience with compliance recording tools (Call Cabinet, NICE, Verint, or similar). Ability to interpret and act on CQD metrics and voice quality diagnostics. Understanding of telecom protocols (SIP, RTP, QoS). Strong problem-solving and troubleshooting skills in voice/telecom. Bonus: Microsoft certification(s), SBC vendor certification(s), exposure to automation/monitoring frameworks. About 407 ETR Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east. 407 International Inc. is the sole shareholder of 407 ETR and is owned by: Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (48.29%); Canada Pension Plan Investment Board (CPP Investments) and other institutional investors (44.20%); and Public Sector Pension Investment Board (PSP Investments) (7.51%) Note: At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole. Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive. Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process. In 1999, 407 International became the owner of the 407 ETR Concession Company Limited ("407 ETR") which is the operator and manager of the highway, which extends 108 kilometres east-west across the top of the Greater Toronto Area. The Company is owned by indirectly owned subsidiaries of Canada Pension Plan Investment Board (total 50.01%), also known as CPP Investments; Cintra Global S.E., a wholly owned subsidiary of Ferrovial S. A. (43.23%); and SNC-Lavalin (6.76%).
