Claims Representative – Auto Physical Damage
MutualONE Insurance Company
Where a shared culture fuels our passion and a deep commitment to our members drives everything we do.
Where innovation, exceptional service, and trusted protection come together to create powerful insurance solutions.
Where every team member plays a part in building something extraordinary.
Together, we are ONE — stronger, bolder, and ready for the future!
About the Role
Are you looking for your next opportunity in insurance industry? MutualONE is seeking an experienced Claims Representative – Auto Physical Damage to join our claims team.
Reporting to the Manager of Claims Services, the successful candidate will be a self starter, detail-oriented problem solver with strong communication skills and a member-first mindset.
Key Responsibilities
Investigating and settling first-party automobile claims through collaboration with members, sales force, appraisers, vendors and third-party adjusters
Analyze auto physical damage claims, including liability, salvage and subrogation exposures
Determine scope of damage, review and evaluate estimates and appraisals
Negotiate settlements
Review and interpret policy wordings
Maintain detailed file records and accurate reserves
Process claims payments within your authority level
Desired Competencies
Excellent time management and organizational skills with an appropriate sense of urgency and responsiveness
Proactive and positive approach to customer service
Ability to manage multiple cases simultaneously
Experience working with body shops, appraisers, and third-party adjusters
Familiarity with salvage, subrogation, and reinsurance practices
High level of integrity and excellent work ethic; takes full accountability for own work
Successful candidates must be able to pass a comprehensive background check
Qualifications
Post-secondary certificate or equivalent (Business or Insurance program preferred)
CIP (Chartered Insurance Professional) or progress towards same considered an asset
Minimum of 1 year of related experience in auto physical damage claims
Ongoing commitment to education and learning
Highly capable with computer systems/software including Microsoft Word, Excel, Outlook, etc.
Completion of a Criminal Record Check will be required
What we offer
We are an equal opportunity employer offering:
A flexible hybrid work environment
A rewarding career and comprehensive compensation & benefits package
Training, education, and career advancement opportunities
A work environment that is fun and friendly and supports a healthy work-life balance
At MutualONE, your efforts will always make a difference!
Interested? We want to hear from you!
We thank all applicants for their interest, however, only those considered for an interview will be contacted.
No phone calls or agencies please.
ACCESSIBILITY STATEMENT (AODA IN ONTARIO)
MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).
As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.
HUMAN RIGHTS STATEMENT
MutualONE strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, MutualONE will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.
