Hours of Work: Permanent Full-Time
Closing Date: Until Filled
Location: Whitehorse, Yukon
Air North, Yukon’s Airline has always taken pride in providing the most authentic Yukon hospitality experience to all its customers. In 2020 Air North, Yukon’s Airline was named the best airline in Canada on Trip Advisor. This is a testament to the dedication and hard work of Air North’s employees and the loyalty of their customers.
The Senior Sales Reservations Agent reports to the Reservations Supervisor and is responsible for contributing to Air North, Yukon’s Airline revenue by providing exceptional customer service and sales services. The Agent will answer phone calls and reply to emails to sell products in a friendly and professional manner. Additionally, this position is expected to be a resource for all Agents, answering questions and providing support as needed.
Duties and Responsibilities:
Answer and resolve all Customer Service emails in a timely and professional manner
Provide general flight and airport information
Change and update itineraries
Stay current and knowledgeable on all Company products and services
Provide exceptional customer service – anticipate and identify customer needs and/or situations; provide solutions/services and remain compassionate and professional
Execute individual or travel agent bookings as directed upon request from the customer or colleague
Act as a resource for all agents, answering questions and providing support
Assist with training new agents, as requested
Handle escalated calls from Agents, passing on to Supervisor if required
Communicating solutions, successes and opportunities to the Supervisor
Take initiative to ensure all training, specifically new travel system training, available is completed in a timely fashion
Qualifications/Conditions of Employment
Minimum Grade 12 diploma or equivalent
Minimum 2 years Reservation or Call Centre experience
Minimum 1 year aviation experience
Excellent English communication skills, both verbal and written
Ability to speak French or other languages an asset
Computer proficiency with Microsoft Office and bookings software
Proven ability to lead and support a team
Must demonstrate a passion for providing superior customer service
Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada
How to Apply:
Please submit your resume and cover letter:
Email: talent@flyairnorth.com
We wish to express our appreciation to all applicants for their interest in this position. Due to the substantial volume of applications, we receive, only qualified candidates selected for an interview will be contacted.
Air North is committed to employment equity and welcomes applications from diverse and underrepresented groups. If you require assistance and/or a reasonable accommodation during the application or recruiting process, please contact talent@flyairnorth.com.
Air North, Yukon's Airline has been serving Yukoners for over 40 years. We offer competitive wages, an attractive benefits package including great travel perks, and an enriching work environment for our 450+ employees.
At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.
We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.
Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!
