Job InformationJob Title: Manager, Regulation and Administration Job Requisition ID: 76055Ministry: Service Alberta and Red Tape ReductionLocation: EdmontonFull or Part-Time: Full TimeHours of Work: 36.25 hours per weekPermanent/Temporary: PermanentScope: Open CompetitionClosing Date: November 7, 2025Classification: Manager, Zone 2Salary: $3,339.00 to $4,493.32 bi-weekly ($87,148 - $117,276/year)The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx.
Within the Consumer, Registry, and Strategic Services Division of Service Alberta and Red Tape Reduction, the Consumer Services Branch ensures that that the Minister's Mandate, Ministry strategic and business plan goals drive outcomes to ensure consumers are protected and a fair marketplace for businesses through effective legislative and regulatory frameworks.
For more information about the Ministry of Service Alberta and Red Tape Reduction, please visit: https://www.alberta.ca/service-alberta.Role Responsibilities
Are you ready to shape the future of consumer protection in Alberta? Step into a leadership role where your decisions influence regulatory compliance, strengthen enforcement practices, and guide policy that protects Albertans!
As the Manager, Regulation and Administration you will play a key role in administrative decision-making and administrative enforcement of the Consumer Protection Act; administration of business licensing, charitable registration, and security claims; coordination of legislative responsibilities for relevant Consumer Services delegated regulatory bodies; completion of a significant number of action requests for Minister, MLAs and Premier; and providing key advice and assistance to the ADM, DM and Minister on a variety of consumer protection issues under tight timelines.
Reporting to the Director, Consumer Programs, you will manage a diverse group of professional and administrative staff in the Regulation and Administration Unit.
Your key areas of responsibility include:
Directing and managing the Regulation and Administration unit to address the needs of Consumer Services with respect to administrative enforcement, licensing, and registration.
Providing oversight for Statute Administrators responsible for specific regulations and for the operations of the Business Licensing Unit.
Taking administrative enforcement actions for legislative contraventions by regulated entities, including applying administrative penalties, issuing Director’s Orders, entering into undertakings, and taking licensing action as a delegated Director under the Acts administered by Consumer Services.
Maintaining effective working relationships with stakeholders (internal and external) towards achieving the departmental goals.
Providing critical resources to the Branch including project management leadership and research. In addition, the position is responsible for ensuring services are provided within the framework of the Government of Alberta goals, general policies and principles, the Department Business Plan and the Branch Operational Plan.
Promoting ongoing training and learning opportunities for staff to develop skills and abilities that are needed to perform their duties as well as personal development.
What you will bring to this role:
Strategic leadership and relationship building skills - ability to lead diverse teams, foster collaboration across departments and stakeholders, and promote a positive, high-performing work environment.
Administrative decision-making expertise - experience applying legislation, making enforcement decisions, and ensuring procedural fairness under administrative law and natural justice principles.
Project and change management - proven ability to lead operational planning, manage complex initiatives, and adapt to evolving regulatory and organizational needs.
Strong communication and conflict resolution skills - skilled in clear, concise communication with varied audiences, and capable of negotiating, managing conflicts, and handling sensitive enforcement matters.
Analytical thinking and problem solving - strong attention to detail and critical thinking to analyze complex issues, balance competing priorities, and develop effective, legally sound solutions.
Please click on this link to view the job description for this position.APS Competencies
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
Systems Thinking - You apply a broad perspective to decision-making, ensuring administrative files are resolved in line with legislation, policy, and stakeholder expectations. You understand the implications of case law, natural justice, and emerging issues, and work to minimize risk to government.
Creative Problem Solving – You proactively monitor market trends and provide strategic advice to stakeholders. You identify practical and long-term solutions, whether legislative, regulatory, or operational, to address consumer risks and prevent future issues.
Agility – You adapt to shifting government and ministerial priorities while maintaining the integrity of administrative justice. You support consistent decision-making by statute administrators, even in dynamic environments.
Drive for Results – You lead operational processes tied to key deliverables like licensing, registration, and file resolution. You collaborate across teams, manage reporting to the Minister, and adjust workflows to meet evolving demands and performance expectations.Qualifications
University graduation in Public Policy, Public Administration, Business, or Law or in a related field, supplemented by four years progressively responsible experience in a diverse regulatory environment.
The incumbent is also required to have:
• Experience and thorough knowledge of administrative decision-making processes and requirements, including administrative fairness and natural justice.
Assets:
• Experience with administrative, licensing, or registration processes.• Experience leading or coaching staff in a regulatory, policy, legal, or law enforcement environment.• Knowledge of or experience with: Consumer Protection Act, Cemeteries Act, Charitable Fund-Raising Act, Franchises Act, Funeral Services Act, Residential Tenancies Act, Mobile Home Site Tenancies Act, Condominium Property Act, Debtors’ Assistance Act, and the accompanying regulations.• Knowledge of legislation and legal precedent relevant to departmental functions, including the Criminal Code of Canada, ATI, and APAGA.
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.
Notes
• Full time permanent opportunity located at Commerce Place Building, Edmonton, AB• Hours of work: 7.25 hours per day / 36.25 hours per week (Monday – Friday)• Successful candidates will be required to undergo a security screening.
Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
Links and information on what the GoA have to offer to prospective employees.
• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.• Positive workplace culture and work-life balance.• Opportunity to participate in flexible work arrangements will be available according to government policy.• Leadership and mentorship programs.How To ApplyApplicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.Closing StatementThis competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Liliane Karara at liliane.karara@gov.ab.ca.
