General Bank of Canada is a Schedule 1 Chartered bank headquartered in Edmonton, Alberta, and part of the Wheaton Group. Our journey began in the 1950s with an entrepreneurial spark that has grown into one of Canada’s fastest-growing small banks, delivering innovative financing solutions across automotive, aviation, and commercial sectors.
At GBC, our core values of Trust, Discipline, People-Centric Approaches, and Innovation drive every decision we make. We leverage our nimble structure to pioneer forward-thinking banking solutions in the digital era. Proudly certified as a Great Place to Work for seven consecutive years, we’re dedicated not only to transforming banking but also to making real impact in the communities we serve. Since 1969, our ongoing partnership with United Way has fueled volunteer initiatives, fundraising, and community programs that truly change lives. When you join our team, you’re contributing to a future where innovation and community go hand in hand. We love it here and know you will too!
The Opportunity
General Bank of Canada is looking for a permanent, fulltime Senior Analyst, Lending Support to join as a key contributor with the Bank’s Lending Support team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the Bank of the future with considerable potential for learning, growth, and advancement.
The Senior Analyst, Lending Support is a key member of the Lending Support team, reporting to the Senior Manager. This role supports operational reporting, financial processing, and escalated partner inquiries, while contributing to compliance, risk mitigation, training, and process improvement initiatives. The analyst plays a vital role in ensuring efficient workflows and a positive experience for both internal and external partners.
Please note that we are only accepting internal applications for this role.
Please note that we are currently only considering internal applicants for this role.
Position Responsibilities
Support the development, maintenance, and review of operational reports, including performance metrics and service level tracking.
Assist leadership with data analysis and reporting to support compliance, risk management, and strategic decision-making.
Contribute to internal audits and reporting activities related to regulatory requirements and operational integrity.
Identify opportunities for process improvements and provide recommendations to enhance efficiency and effectiveness.
Participate in initiatives that promote continuous improvement and a positive experience for internal and external partners.
Act as a resource for systems and tools used within the team, providing expertise and support as needed.
Support onboarding and training efforts for new and existing team members.
Perform general administrative tasks to support team operations.
Participate in testing and feedback for system enhancements and new tools relevant to the team.
Review documentation to ensure it meets internal policies and regulatory standards.
Maintain accurate records and data entry for loan files, ensuring consistency and compliance.
What You Bring to the Table
Required Qualifications
Minimum 4 years of administrative experience, preferably in banking, consumer lending, or financial services.
High school diploma or equivalent.
Solid understanding of retail loan products, lending processes, and credit terminology.
Advanced proficiency in Microsoft Excel (e.g., data maintenance, filtering, pivot tables).
Strong organizational and time management skills with high attention to detail.
Proven ability to work effectively in a fast-paced, team-oriented environment.
Excellent communication and problem-solving skills.
Preferred Qualifications
Post-secondary education in business administration, finance, or a related field.
Experience with compliance reporting, risk management, or internal audits.
Familiarity with KPIs, SLAs, and operational reporting.
Exposure to AML processes or regulatory documentation.
Experience supporting system testing or enhancements.
Background in training or mentoring team members.
Proficiency in Power BI
Demonstrated ability to identify and recommend process improvements.
Position Details
Status: Permanent, fulltime
Workplace Model: In-Office
Location: Edmonton, AB
Working Conditions: Office environment with the ability to work remotely if required.
Compensation: The salary range for this position is $55,081.96 to $74,522.65. Compensation is commensurate with qualifications.
Posting Deadline: November 6, 2025
What GBC Brings to the Table
At General Bank of Canada, we offer more than just a paycheque. We provide the opportunity to build your career and elevate it to new heights. Our compensation package includes base salary, group benefits and a matched retirement savings plan program.
Our group benefits ensure you and your dependents are covered for extended health, dental, and vision care. We also provide flexible spending accounts, replenished annually, to help cover additional medical and wellness expenses. Recognized as one of the Best Workplaces for Mental Wellness in 2025, we take mental health seriously. That's why we offer additional coverage for mental health practitioners and a dynamic employee assistance program.
As an employee, you can expect more than just our competitive compensation package, comprehensive group benefits, and matched retirement savings plan. We also offer the following:
Generous paid time off to promote healthy work-life harmony.
Collaborative work environment where your voice and opinions are valued.
Exclusive employee perks which include discounts for various products and services.
Beautiful downtown office location with an onsite gym and Edmonton’s best rooftop patio.
Engaging social events each month, offering unique experiences and opportunities to connect with colleagues, meet new people and enjoy some fun.
Professional development and tuition support to help you advance your career.
Welcoming teams that celebrate diversity and prioritize inclusion.
Give back to your community. As a proud partner of the United Way, we offer numerous initiatives throughout the year for you to get involved and make a meaningful impact.
Make an impact. Join one of our employee-led committees to develop leadership skills, expand your network and contribute to our strong corporate culture.
How to Apply We invite you to apply directly through our Careers portal at generalbank.ca/careers. If you require additional assistance, you can contact us at HR@generalbank.ca. While we appreciate all applications, only candidates selected for further consideration will be contacted directly.
At General Bank of Canada, we believe that that diversity drives innovation and fosters a culture of inclusion. We are proud to be an equal-opportunity employer, dedicated to creating a welcoming and supportive environment for all employees. We are committed to building a diverse and inclusive workforce that mirrors the rich diversity of our communities and customers.
We believe that accessibility is a fundamental aspect of our commitment to diversity, equity, and inclusion. Our goal is to ensure that every candidate has an equal opportunity to succeed during the interview process, and we will work with candidates requiring accommodations. If you require an accommodation, please reach out to our HR team directly (HR@generalbank.ca).
We welcome and encourage applications from individuals of all backgrounds and abilities, including those who are underrepresented in the financial services industry. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.
