At Flynn, it's not just a job, it's a career
Glazing Service Manager
Flynn Group of Companies
Mississauga, ON
We are seeking for a skilled and experienced Glazing Service Manager to lead our Glazing Service Department. Key responsibilities include supervising a team of estimators/ account managers, office operations personnel and technicians, ensuring adherence to safety protocols, managing customer satisfaction and service requests, overseeing work order completion, and supporting sales growth by providing quotes and identifying new opportunities. The role requires strong leadership, technical knowledge of glazing, and excellent problem-solving and communication skills.
A Day in the Life
Supervision and Team Leadership:
Train, mentor, and develop the service team to enhance technical skills and customer service performance.
Oversee team performance, conduct reviews, and foster a positive and productive work environment.
Provide support to the Superintendent by supervising service technicians and ensuring efficient, high-quality service delivery.
Sales Support:
Work closely with the sales team to support service-related sales growth in the branch.
Provide accurate and timely quotations for service work as needed, ensuring customer value.
Help identify potential new business opportunities through excellent service delivery.
Work Order Management:
Ensure the timely and professional completion of all service work orders with the highest level of quality.
Oversee the completion of all required service documentation for each work order is accurate and completed in a timely manner.
Monitor for consistent quality control across all service jobs.
Customer Satisfaction and Service Delivery:
Maintain our customer-first philosophy by monitoring response times, quality of work, and overall satisfaction.
Provide support to the Account Management team and assist with customer communications, ensuring that client needs and expectations are consistently met or exceeded.
Work closely with the team on customer expectations and manage escalated customer issues or complaints promptly and professionally.
Safety Policy and Procedures:
Ensure all service personnel adhere to Flynn’s safety policies and procedures daily.
Guarantee the availability and proper use of all required safety equipment on job sites.
Conduct regular safety meetings and inspections to maintain a safe work environment.
Here’s what you bring to the table:
Minimum of 3 years of experience in the glazing industry, with a deep understanding of glazing products and services.
Basic computer knowledge, including experience with work order management systems, spreadsheets, and email communication.
Proven experience in a supervisory or managerial role, with a focus on safety, customer satisfaction, and team development.
Strong problem-solving skills, attention to detail, and the ability to work under pressure.
Here’s what Flynn brings to the table:
Competitive wages and benefits
RRSP matching
Great environment where our motto is “Flynn Family Winning Together”!
On-going career development courses and programs through our in-house Flynn University
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Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.
Disclosure: We use an AI-powered system to initially screen resumes. However, all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough evaluation in determining a candidate’s potential fit for a role they applied to.
This posting is for an existing vacancy within the organization.
