Career Opportunity Role Title Customer Service Representative, Administrative Support (12-months contract) Purpose of role The Customer Service Representative, Administrative Support, is accountable for providing excellent customer service and administrative support to our Client Support agents. Job Description Key Responsibilities Send emails and mail Lapse Notices as part of the Lapse Automation Process Send email confirmations to Brokers and/or MGA’s Assist with filing duties and indexing documents Mail letters and cheques Update system and notes Assist with some transactions in CRM Other duties as required Key Qualifications Education (minimum required): Post-secondary education Experience (minimum required): 3-5 years of customer service experience with a passion for service excellence is an asset Administrative experience preferred Strong attention to detail and accuracy Excellent communication skills Ability to work independently and as part of a team Ability to meet tight timelines under pressure while delivering quality service #LI-Hybrid Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role. Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves. Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment. Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team. Foresters Financial™ is an international financial services provider with a unique history that began in 1874 when we set out to provide access to life insurance for average, working families. More than 150 years later, we provide life insurance, savings, retirement and investment solutions that help families achieve long-term financial health and security.
