Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? ABOUT THE ROLE We are seeking a detail-oriented and customer-focused Accounts Receivable Analyst to join our Finance team. In this role, you will be responsible for maintaining a portfolio of customer accounts and ensuring timely and accurate processing of payments. You will play a key role in supporting collections, resolving discrepancies, and delivering exceptional service to both internal and external stakeholders. KEY RESPONSIBILITIES Maintain assigned customer accounts and ensure up-to-date records Process credit card payments and apply customer payments in the accounting system in a timely manner Collaborate with Distribution Team, Warehouse, and system administrators to resolve pricing, quantity, or shipping discrepancies Investigate variances and ensure accurate processing of adjustments and credit notes Monitor customer aging reports and follow up on overdue or disputed invoices Evaluate customer payment trends and recommend credit limit adjustments or escalation as needed Provide prompt and professional customer service via phone and email Review customer returns and issue credit memo accordingly Prepare and process adjustments or write-offs in accordance with company policy Maintain customer files, including supporting documents and records of interactions Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures Perform other related duties as assigned or as they arise SKILLS & QUALIFICATIONS Diploma in Accounting and 3+ years of experience in finance or accounting Solid knowledge of general accounting principles Computer literate, with the ability to learn new programs quickly and use them efficiently Strong proficiency in Microsoft Word and Excel (mandatory) Experience with SAP is preferred Prior experience in the healthcare or pharmaceutical industry is an asset Flexible and adaptable to evolving responsibilities based on business needs Able to work both independently and collaboratively within a team Strong ability to prioritize and manage daily activities under tight time constraints Excellent analytical and problem-solving skills with keen attention to detail Strong communication and interpersonal skills, with the ability to work effectively with all levels within and outside the organization Customer-focused, results-oriented, and highly organized Proven ability to handle stress effectively Commitment to excellence and continuous improvement Bilingual in French and English is considered an asset Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. #EN #SS #FINAN #ON At Shoppers Drug Mart®/Pharmaprix®, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart®/Pharmaprix® network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
