SUMMARY
The Supplier Success Professional (Customer Support) for Worker Management will assist in developing and maintaining a world-class prequalification and Worker Management System for suppliers and workers while being the first point of contact for all Avetta customers. This role requires being fluent in all of the following languages (both verbally and in writing): Spanish, Portuguese, and English.
This position starts on November 17 and requires 100% attendance for 8 weeks of training (Monday-Friday, 9 am-6 pm MT). This role would offer a hybrid work schedule in our Calgary office during training (Tues-Thur in office, Mon/Fri work from home). After training, remote work would be considered due to the normal schedule of 4 pm-12:30 am MT.
Pay rate: $20.50/hour CAD
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Learn and understand Avetta’s and Avetta’s clients Worker Management System inside and out
Provide professional support to all Avetta customers using Worker Management and other Avetta services as needed via Phone, Chat, and Email.
Ability to resolve complex issues with focus on customer experience
Interact directly with Avetta customers through telephone, email and chat if applicable
Prioritize and resolve customer needs
Accurately verify details on regulatory documents
Support and explain customer billing and subscription terms
Record details of interactions in SalesForce platform
Provide necessary outbound follow-up, both via phone and email
Work on dedicated projects for Worker
Communicate and coordinate with internal departments
Work as a team and be a positive addition to Avetta’s culture
May be required to attend training, meetings, or seminars
Delight and ensure customer satisfaction
Perform other duties as assigned
IDEAL QUALIFICATIONS:
Call center experience is a plus
Excellent communication skill – both written and orally
Working PC knowledge, windows preferred and related applications
An affinity for learning online software systems
Interpersonal skills
Problem analysis and problem-solving
Attention to detail and accuracy
Adaptability
Self-Motivated
Stress tolerance
Ability to learn and apply new information or skills
Fluent in English, Spanish, and Portuguese
