Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Client Success Executive
Altera Digital Health
Remote (Canada – Eastern Time)
Who We Are
At Altera Digital Health, we're not just building software; we're creating a healthier future. We believe technology should empower clinicians, not get in its way. Our mission is to partner with healthcare organizations to build smarter, more connected systems that improve patient care.
We are a company on the move, and we're looking for passionate, purpose-driven innovators to join our team.
The Opportunity
Altera Digital Health is looking for a Client Success Executive (CSE) to be the ultimate partner and advocate for our clients.
In this role, you are the voice of the client to Altera and the voice of Altera to the client. Your mission is to ensure our partners don't just use our solutions; they thrive with them. You will be the single point of executive ownership, responsible for driving robust adoption, building unshakeable relationships, and ensuring our clients realize the maximum value from their partnership with Altera.
This isn't just account management. You are a trusted advisor, a strategic planner, and the key driver of our clients' long-term success.
What You'll Do
You will develop and nurture client relationships, acting as a trusted advisor. You'll facilitate high-level strategic planning sessions to align Altera's solutions and roadmaps with the client's highest organizational priorities.
Serve as the primary executive escalation point and the client's biggest advocate within Altera. You'll navigate complex challenges with poise, from coordinating service initiatives to resolving financial and contractual items.
Proactively identify opportunities for clients to gain more value from our solutions. You'll lead strategic operational reviews, identify "quick wins" for your clients, and explore expansion opportunities that deepen our partnership.
You are relentless about client success. You will promote and track client health via Net Promoter Score (NPS) and other KPIs, identify and grow reference accounts, and share client success stories that highlight improved outcomes.
Represent Altera leadership at client meetings, tradeshows, and conferences. You'll deliver key communications, maintain meticulous internal reporting (Client 360), and ensure your clients are always prepared for what's next in the industry.
There will be 20-30% travel expected for this role, across N.America.
What You'll Bring
Proven success in high-level client account management, client success, or strategic consulting.
Industry Expertise: A deep understanding of the healthcare industry is essential. You understand its practices, trends, and the technical landscape of healthcare software (EHRs, etc.).
Relationship Skills: A demonstrated ability to build and maintain strong, C-suite-level relationships. You are a natural advisor who builds trust effortlessly.
Adaptability: You are flexible, resilient, and experienced in managing diverse and complex client situations with a calm, solutions-oriented approach.
Education: A Bachelor’s degree is preferred, but your equivalent experience is what truly counts.
Why Join Altera Digital Health?
This is your chance to make a tangible impact on patient care across North America. We are a dynamic team where you can see your work directly influence our clients and the communities they serve.
We value collaboration, curiosity, and a relentless focus on success. In return, we offer:
A flexible, remote-first work environment.
The opportunity to be a key leader in the digital health revolution.
A culture of innovation where your voice is heard and your ideas matter.
Ready to make a difference? Apply today to join a team that's passionate about building the future of health.
Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Salary Range
$85,000—$95,000 CAD
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:
HR.Recruiting@AlteraHealth.com
