If you are a current Fanshawe College employee, please apply to jobs directly through Workday. Do not apply on the external career page. Working at Fanshawe College Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required. Posting Closing Date: November 6, 2025 Campus Location: London, ON Department: NTS1 Network Services & Computer Operations Employment Group: Support Pay Details: $42.56 Hourly Worker Sub-Type: Regular Time Type: Full time Remote Type: Hybrid Contract End Date: Hours of Work per Week: 35 Job Description: Support Staff employees, as defined by the Full-Time Support Staff Collective Agreement, will be given first consideration. Payband: This position is paid at Payband J. Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.; This position is subject to averaging of hours. May be required to work weekends, holidays, and off-hours for projects, maintenance and support. Position Summary: Under the supervision of the Director, provides technical expertise for the functioning of the College’s communications systems. Researches and provides specifications and possible solutions to new communications challenges related to expanded service, increased security and new industry technology. Leads and supports troubleshooting of issues of all severity related to performance and availability. Duties and Responsibilities: Communications Infrastructure Management Administer and maintain PBX and VoIP systems, servers, and end-user devices Apply patches, updates, and upgrades in alignment with change management protocols Project Coordination & Solution Development Assess user needs and recommend viable communication solutions Collaborate with ITS teams and external departments to implement approved projects Technology Planning & Improvement Participate in infrastructure planning and implementation Evaluate emerging communication technologies and liaise with vendors Mentorship Mentor co-op students and manage administrative aspects of placements Other Duties Perform additional tasks as assigned to support IT operations Qualifications: 3 year diploma/degree in Computer Science, IT Operations, Information Systems, Computer Systems Technology, Telecommunications or related field 5 years experience providing technical support for communications technologies, particularly PBX and VoIP. An equivalent combination of education and experience may be considered Ability to troubleshoot and triage, escalating to appropriate technology specialists as required Ability to work independently and as part of a team Strong communication skills (both verbal and written) Demonstrated ability to plan, prioritize and implement projects Educational Credentials While transcripts are not required for the interview, they are mandatory as a condition of employment. Equity, Diversity and Inclusion Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds. Accommodation Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca Land Acknowledgement Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located. We thank all applicants for their interest; however, only those chosen for an interview will be contacted. Find a career you're proud of and unlock your potential in a supportive environment, surrounded by a community of lifelong learners and endless possibilities. Browse the open opportunities at left or use the search and filter features to discover your perfect fit. A place where you belong: Embark on a fulfilling career journey with us! We're more than a job; at Fanshawe College you become part of a community that values your growth. We are dedicated to nurturing your success with exceptional resources, technology, and professional development. Learn more below and find out why a career at Fanshawe should be part of your future. Fanshawe provides: - Competitive compensation - Comprehensive Benefits Package - Defined benefit pension plan - Generous vacation and holiday entitlements - Full-time employees start at a minimum of 3 weeks of vacation per year in addition to our paid college closure from Dec. 25 – Jan. 1 - Prepaid leave/salary deferral plan - Subsidized maternity and parental leave - Family tuition program - Flexible work policy - Employee and Family Assistance Program - Corporate Discounts through CAUBO Professional Development Education is at the heart of the Fanshawe experience for both students and employees. Organizational Development and Learning provides professional development and training opportunities for employees to grow and develop new skills. Fanshawe also offers: Tuition reimbursement and subsidy programs Professional development leave Fanshawelearns LinkedIn Learning Fanshawe College is proud to offer a lifetime retirement pension. Find out more information on the CAAT Pension Plan website: Full-time Job Postings: DBprime Plan Part-time Job Postings: DBplus Plan
