URGENT: Customer Service & Help Desk Returns Assistant (e-commerce or appliance industry experience is required)
Application Deadline: 15 November 2025
Department: Operations
Employment Type: Full Time
Location: Toronto
Compensation: $4.00 - $5.00 / hour
Description
Respond promptly to customer inquiries via phone, email, and chat in a professional and empathetic manner.
Guide customers through return creation, authorization, and tracking processes.
Accurately document all customer interactions and resolutions in the help desk or CRM system.
Coordinate with warehouse and logistics teams to ensure timely and accurate return processing.
Escalate complex or technical issues to supervisors or specialized teams as needed.
Maintain high customer satisfaction through proactive communication and problem-solving.
Hard Requirements:
1–3 years of experience in customer service or help desk support, preferably in e-commerce or appliance industries.
Strong written and verbal communication skills.
Proficiency with ERP or help desk systems (Odoo experience is a plus).
Strong attention to detail and organizational skills in a fast-paced environment.
Customer-focused mindset and ability to handle escalations with professionalism.
Schedule:
40 hours per week
Monday to Friday
9AM–6PM US Eastern Standard Time
Offer and Benefits:
Weeks 1–8: $4USD/hour
Weeks 8 onwards: $5USD/hour
HMO coverage after 1 year of employment.
