Position Type: Part Time (Continuous) Closing Date: November 7, 2025 Salary/Wage Range: $30.07 - $37.58 Working for the City of Burlington A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow. We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership. Hours of Work Up to 21 hours per week Department Transit Location This position is required to work in person at Transit Headquarters. Work location is subject to change at the discretion of the City due to operational demands. Position Overview This position is responsible for scheduling the Handivan (Accessible Transit Service) for people with disabilities. This service is available to registered customers who are unable to use a conventional bus. Responsibilities Accepts Handivan bookings over the telephone which includes taking reservations, canceling bookings and assisting with special requests. Schedules passenger pick-up times. Determines number of vehicles needed and prepares run schedules for each driver. Determines if taxi service is required and schedules pick-ups with taxi company. Schedules dispatch returns by analyzing pre-determined schedule for driver availability. Keeps in contact with drivers and responds to any changes required to ensure continuity of service Files and maintains records in accordance with Transit policy and procedure Produces statistics on usage as required. Provides reception duties for Burlington Transit. Additional duties as required Requirements Applicants must possess a High School Diploma, at least 1 year experience in an office environment and 2 years of dispatching experience. Effective communication, attention to detail and exceptional customer service skills are essential. Previous experience in Transit administration or customer service is considered an asset. Previous experience in Transit dispatch is considered an asset. Important note: It is expected that this position will work approximately 14-21 hours per week Monday to Friday. This position may be required to work Saturdays depending on the needs of the department. Accommodations In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: hr@burlington.ca if you require accommodation to ensure your equal participation in the recruitment and selection process. Note to Applicants: We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted. Come work with us at the City of Burlington! Why? Ranked as the most livable city in Ontario, and fifth in Canada, Burlington is nestled in the Greater Toronto Area, with the Niagara Escarpment (a UNESCO world biosphere reserve) in our backyard, and Lake Ontario at our front door. Equipped with a team of approximately 1,150 full-time and 1,000 part-time employees, the corporation of the City of Burlington is an innovative, progressive and hybrid workplace dedicated to delivering more than 37 high-quality services to residents. A career at the City boasts: A positive workplace culture built on a set of organizational values, designed by employees. These values guide our behavior and how we work together. A hybrid work model, with remote and flexible work arrangements. A commitment to advance diversity, equity, and inclusion in our organization to create a workplace where employees can bring their whole selves to work. A focus on service excellence, including high-quality customer experiences, operational performance, and staff engagement. A great pension and benefits package. Collective action to support a climate resilient and low carbon community, implementing actions to become net carbon neutral and prepared for warmer, wetter and wilder weather. Opportunities to continuously learn and grow. These are just some of the reasons to come work with us at the City of Burlington. If you are interested in applying for a job with the city, you must apply online. We no longer accept paper copies of resumes. In accordance with the Accessibility for Ontarians with Disabilities Act, the city accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at hr@burlington.ca if you require accommodation to ensure your equal participation in the recruitment and selection process. We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.
