Job Description What is the Opportunity? The Production & Risk Service group is looking for a seasoned application support lead for our Aiden (Artificial Intelligence) platform. We support fast-paced global businesses with evolving needs and requirements. Your ability to take ownership of our production estate combined with a natural sense of curiosity and pride in a job well done will help you success in the role. What will you do? Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests Proactive management and governance of our applications and platforms along driving IT governance and de-risking initiatives Leverage automation to drive efficiency and to improve the soundness of our operating environment Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular review to help evolve our platform and to ensure the connectivity required to achieve our collective objectives Provide effective incident, problem and release management and regular project updates to stakeholders and the business along providing white-glove service to our business users. Lead effective knowledge sharing, documentation, and cross training to help maximize coverage and work to improve the robust of our follow-the-sun operating model What do you need to succeed? Must-have: Experience with Generative AI, candidate needs to have a understanding of LLM usage via API gateways along with monitoring of usage along with tools to proactively monitor application health, responsiveness (ie. Dynatrace, Grafana, Pagerduty, ITRS) Experience with Postgres SQL or other equivalent relationship database. Ability to write on the fly database statements Experience with code deployments and job executions in Databricks, as well as management of workspaces along with consistently seeking to automate; strong scripting skill (ie. Python) Experience and knowledge of containerized deployments and management of pods and configurations Bachelors of Science degree or equivalent Nice-to-have: Disciplined approach to document all processes, issues and user stores in Confluence and Jira, along with strong analytical/critical thinking and ability to continuously multitask and manage priorities. Exposure to Capital Markets or Investment Banking Experience with Intelligent Operations and AI Ops Experience with the ITIL Incident, Problem, Change Management platform (such as Service Now) What is in it for you? We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation Leaders who support your development through coaching and managing opportunities Opportunities to work with the best in the field Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible working options fully supported. #LI-POST Job Skills Agile Methodology, Agile Methodology, AI Agents, AI Architecture, AI Concepts, AI Frameworks, AI Governance, AI Ops, AI Programming, AI Prompting, AI Security, AI Systems, Apigee API, Applications Support, Artificial Intelligence (AI), Capital Markets, Cloud Computing, Databricks Platform, DevOps, Docker Kubernetes Architecture, Dynatrace Administration, Generative AI, Grafana, Incident Management, Intelligent Automation (IA) {+ 11 more} Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2025-10-28 Application Deadline: 2025-11-28 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
