Job Description What is the opportunity? Pension Information Management Group is a team of administrators responsible for the timely acceptance, validation and preparation of client instructions before delivery to the Cash Processing Teams for execution. In this role, you will work proactively and collaboratively with other business units and client-facing teams to ensure delivery of positive, client-centric outcomes. The role involves servicing an assigned group of accounts in accordance with desk operating procedures and utilizing the Global Funding System to provide cash flow notifications to clients/fund managers as required. It also requires Investigation of issues or queries relating to the processing of transactions and/or instructions by the Information Management Group. You will will ensure that relevant pension regulatory requirements are met by following related RBCIS policies and procedures. What will you do? Ensure timely and accurate acceptance, validation and preparation of client instructions before delivering to Cash Processing Teams Create, review and, where needed, update desk operating procedures and identify and resolve reoccurring problems to ensure corrective actions and proper procedures are put in place Ensure compliance with all policies and procedures currently in place, and identify any gaps in processes that might increase risk and highlight to management for remediation Ensure second level review is completed on identified processes within the team and issues or potential problems are immediately escalated to management for resolution Develop an understanding of assigned clients and their unique requirements, processes and structures and ensure continuity of client service by providing colleagues with ongoing cross-training on accounts and bespoke processes Share knowledge with team members to assist in the resolution of more complex problems Contribute to the success of the department by supporting and assisting other team members in meeting daily deliverables Validate client instructions against pension plan specific processes and procedures and identify instructions that fall out of normal scope for escalation What do you need to succeed? Must-have 2-3 years’ experience in the financial services industry. Strong working knowledge/experience in the financial services industry, specifically in pensions, custody and client reporting Demonstrated ability to work successfully in a fast-paced, high stress environment Proven customer service skills Knowledge of Canadian pension Nice to have College/University degree What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Excellent exposure to communicate with various business partners and stakeholders in RBC Investor Services and within other platforms as appropriate Working with an exciting, close-knit, supportive & dynamic group Opportunity to collaborate with other business segments within the bank Excellent career development and progression opportunities A comprehensive Total Rewards Program including bonuses and flexible benefits Competitive compensation Job Skills Cash Flow, Information Management, Pensions, Validation (Inactive) Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2025-10-28 Application Deadline: 2025-11-11 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
