We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What You’ll Be Doing You will be joining the Simplii QA team, an integral part of the Simplii and Investing Technology portfolio. The QA Director, Simplii Shared Services, will be responsible for shaping the strategy for QA/ QE automation, API testing, performance testing, test environment management, accessibility testing, service virtualization, and data across the organization. The QA Shared Services Director, a seasoned professional in leadership and coaching, is responsible for leading and managing a centralized shared services team, aimed at providing high quality and efficient support to QA, Development and Business teams throughout the product lifecycle. Beyond day-to-day operations, this role will also spearhead transformational changes across the line of business to advance QA best practices and capabilities, with emphasis on driving innovation, collaboration, and communication across various stakeholders. At CIBC, we strive to create an optimal work environment for you to thrive in your role. Details regarding your work arrangement (proportion of on-site and remote work) will be discussed during your interview. How you'll succeed Strategic Development & Execution – Direct, manage, and deliver all aspects of QA and QE. Identify the drivers, strategies, and needs of the technology solution and the QA delivery strategy to support those projects. Ensure high standards and quality of technical work. Direct reviews of requirements, tools, and technologies for improving quality and reducing costs. Establish, monitor, and adhere to the budget for your respective area. Leading the transformation from QA to QE. Planning and forecasting of team capacity; Single point of contact for all initiatives and provide senior level technical consulting to technology teams and senior management. Relationship Management – Manage relationships with delivery areas and business partners; interface and maintain communications, monitor business and technology developments and provide on-time response and support. Proactively manage offshore vendor relationships for project resources to ensure effective utilization Automation and Performance Engineering – Lead the Automation and Performance testing teams in not only the maintenance of existing packages but also the evaluation, design and implementation of new technologies, frameworks, DevOps products while incorporating AI techniques. Support Excellence – Unwavering commitment to all stakeholders and teams to deliver an exceptional experience; Ensure test environment stability and data integrity. Ownership Mentality – Proactive, results-driven approach with full accountability for outcomes and continuous improvement mindset that drives organizational excellence. Innovation Leadership – Embrace change, challenge conventional thinking and champion continuous innovation while maintaining operational excellence and regulatory compliance. Who you are You have extensive and at least 10 years experience in: software development testing and process improvement techniques, specifically in automation and performance testing domains. 5+ years of experience as a lead in automation/ performance testing and a proven track record of process improvement. You have in-depth technical knowledge and experience in automation and performance testing tools, techniques and frameworks like Microfocus UFT/Selenium/ Robot/ Quantum/ LoadRunner/ Neoload/ JMeter, programming experience in Java, Python, VBScript, writing and executing SQL queries, as well as creating and executing automation and performance test scripts/ scenarios. You also have experience in API testing, Jenkins, CI/CD, DevOps and Agile/ Scrum methodologies. It is an asset if you have prior experience in service virtualization (Parasoft Virtualize), Dynatrace, test environment management, accessibility testing, data management and/ or development experience. You are a proven leader who builds autonomous, accountable teams You have proven leadership and people management capabilities with track record of building, developing, and retaining high-performing teams in fast-paced, growth-oriented environments. You can demonstrate work experience developing and implementing strategic team goals. You should also have at least 5 years of people management experience. You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do. You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. You're inspired by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-81 Bay, 16th Floor Employment Type Regular Weekly Hours 37.5 Skills Analytical Thinking, Change Management, End-to-End Testing, Leadership, People Management, Project Management, Quality Assurance (QA), Stakeholder Management, Technical Direction, Technology Management At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
