Location: Vancouver, Canada
In this position, you’ll be based in Vancouver – Burrand Street office for a minimum of three days a week, with the flexibility to work from home for some of your working week. This role has in-office operational requirements and so we’re unable to consider employees who wish to continue an existing, fully remote working arrangement or employees that work in a different office location. Find out more about our culture of flexible working.
A role you will love
The Dispatch administrator is independent and multi-tasked with one or more primary and secondary responsibilities. The Dispatch administrator will work closely with Relationship Managers, Transfer Specialists, and other relevant internal stakeholders to ensure all client activity is actioned and reviewed to meet strict deadlines and service delivery levels. In addition, the role holder will perform a Quality Audit on high-value transactional workflow items and support the Debit Room Administrator to retrieve requested documents and dispatch them to clients/holders or other requesting parties.
Key Responsibilities include but are not limited to:
Review Workset queues to identify items for processing based on priority and urgency.
Validate all required information and ensure accuracy of Securities issued in accordance with instructions provided.
Preparation of certificates queued for printing, configure legends to be affixed (where applicable), create mailing instructions, and reserve certificate inventory using Certificate Management System (CMS).
Print certificates and perform QC audit for quality and accuracy on all outgoing securities. Provide clear and concise notes relating to information on items processed and promptly. communicate any change in instruction.
Organize and prepare outgoing mailers in compliance with insurance limits and shipping. parameters and generate and log shipping details using FedEx systems and internal workflow tools.
Countersign and match securities for mailing (where applicable); print images as needed and forward to relevant area according to dispatch instructions.
Accurately maintain and control inventory levels of securities using CMS.
What will you bring to the role?
Considering there are specific service level standards related to the review and processing of transactions, dependability, and the ability to prioritize your daily work as well as the workload of others is important in this role. If you are a natural leader with keen organizational skills, data entry experience, and strong reading comprehension abilities this may be the perfect fit for you.
Other key skills required for the role include:
Required:
Strong organizational skills.
Flexible to change.
Able to multitask and pay attention to the details.
Strong written and verbal communication skills.
High school diploma or equivalent.
Preferred:
Bachelor’s degree.
Experience in the financial securities or banking industries is preferred.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Visit computershare.com/CanadaBenefitsfor details.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit Computershare.com/careers-handbook.
Compensation. The typical base pay range for this role is $50K.
