People Experience Manager

BC Ferries • West Vancouver • 1d ago

Job Description MANAGER, PEOPLE EXPERIENCEHorseshoe Bay The Opportunity Are you a pro-active, progressive Human Resource professional who takes great pride in coaching and fostering excellence in employee engagement? We presently have an opening for an excellent leader to join our People Experience team. Reporting to the Director, People Experience, you are responsible for planning, developing and managing the provision of People Experience services. You provide hands on expertise in the areas of employee and union relations, performance and attendance management, employee development and collective agreement interpretation. Responsibilities Participating in the development of Employee Relations/Industrial Relations strategies, objectives and practices Developing excellent relationships with the client group managers to ensure effective and collaborative practices guiding all employee matters Providing advice and guidance to Managers/Supervisors in the interpretation and administration of the Collective Agreement, policies and practices Supporting the grievance process and reaching appropriate grievance resolution with the Union Managing pro-active attendance support program Providing guidance and direction to Managers and Supervisors in administering appropriate remedial action Conducting fact finding interviews and preparing appropriate letters of discipline; Fostering and maintaining professional working relationships with managers, supervisors and union representatives Working collaboratively with the Recruitment Centre of Excellence to support recruitment requirements within the client group Providing support, as needed, to the Work Abilities and Return to Work Advisors in coordinating employee benefit programs including STIIP, LTD, WCB and ‘return to work’ programs and supporting accommodations Assisting with the preparation and maintenance of job descriptions Participating in coordinating the separation of employees and application of appropriate severance arrangements What you bring to the team? Administration Ensures the key departmental stakeholders are informed of issues and requisite policy matters on a timely basis and keeps other departments/functions informed as required Ensures all correspondence is completed on time and in a thorough and comprehensive manner in order to foster positive client perceptions Attending meetings in a fully prepared manner and actively participates in discussions Actively facilitates effective peer and employee working relations and interactions Qualifications Possess a University or College Degree in a related field or equivalent 3-4 years of human resources and labour relations experience within a complex organization and at least 2 years at a managerial level or an equivalent combination of education and experience Skills and Competencies Excellent inter-personal and communication skills, are driven to successfully mentor and manage a large group of employees, while enforcing a culture of safety, quality and customer service at all times Strong time management skills and a passion to find creative solutions to problems that will promote teamwork, and success within your department and the organization Demonstrated high level of integrity and confidentiality coupled with an active passion to learn, educate and promote growth and innovation Join us! If this sound like your next great career move, please submit your cover letter and resume by November 12, 2025. Additional information This is a regular, full-time position with a salary range of $98,500 to $123,100 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance, related to this role. "We connect communities and customers to people and places important in their lives” At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace. We appreciate the interest of all applicants; however only those selected for an interview will be contacted.