At TTI, people come for the opportunity and stay for the culture! Customer Experience Representative Techtronic Industries Inc. | Milwaukee® Full-Time | 10 Month Contract | North York, ON (Canada)| E1 Job Description: About TTI Canada Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee® we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership. With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked. Position Description We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative. The Customer Experience Representative will be responsible for delivering best-in-class service to all our customers both internally and externally. A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win. What You Will Do: Provide support and build solid relationships with our customers and sales team Perform accurate on-time order entry with 24 hours turnaround time Own your order. Make sure it is precise in terms of products and prices. Inform customers by e-mail of order information, such as order number, unit prices, inventory level, shipping dates, and any anticipated delays. Support Customer Service E-Mail and phones with order inquiries (ETA/tracking), price and availability, basic product information Collaborate on cross functional tasks whenever required Who You Are: A strong and effective communicator both verbal and written A results-oriented individual who delivers on business objectives Possess a team first attitude Someone with a passion for delighting the customer and delivering on service Detail oriented and have a sense of urgency Eager to give and receive feedback What You Will Bring: Minimum 1 years of experience in a Customer Service role Undergraduate degree or college diploma Good working knowledge and proficient in Microsoft Office Experience with Microsoft AX Dynamics and Oracle are an asset What You Will Get: Competitive Base Salary and Bonus Structure Health Benefits Coverage, including Vision Care, Dental Care, Wellness Programs, and more. Registered Retirement Savings Plan with Employer Matching Contributions Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive. TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today. TTI actively promotes a strong corporate culture of respect and ethical integrity. Our Values are our beliefs, principles and standards that do not change over time. Values are the resources we draw on when asked to make decisions. They form the groundwork for our ethical behavior. All that we do at TTI must be consistent with the values to which we subscribe.
