Overview
As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.
Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.
Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!
Responsibilities
The Outlet Server is responsible for taking the guests through the key pahse of the hard Rock experience. As a Hard Rock Server, you will be assuming the role of your guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
Responsibilities
Basic functions of the Server include:
Understanding and adhering to all safety, sanitation and administrative procedures.
Monitoring and restocking stations with food and supplies to ensure adequate food and supplies are available
Demonstrating responsible alcohol service
Assisting Cook with the preparation and Service of food items
Handling cash & other forms of payment
Accountable for reconciling inventory and Cash-out procedures
Making proficient sales transactions - using a point-of-sale system
Properly checking I.D.s – for guests who appear to be under 30 years old
Maintaining proper cash drawer balances
Directing guests to areas/restrooms
Demonstrating impeccable product knowledge
Suggestive selling - using proven techniques
Maintaining a clean and organized area
Maintaining proper product pars – through inventory and requisition
Stocking product throughout the shift
Properly labeling, dating, covering and refrigerating prepped items for the bar
Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware
Performing opening, closing & side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc
Answering questions - accurately and politely
Creating memorable experiences
Entertaining guests to create “Raving Fans”
Qualifications
Job Requirements include:
Must be at least 19 years of age
Follows all food safety & sanitation procedures
Must be Smart Serve certified
Performing duties which require bending & reaching
Lifting & transporting up to 50-pound containers from dry storage & beer coolers
Standing, for up to 8+ hours
Maintaining a well-groomed appearance (“having a plan”)
Following all uniform guidelines
Practicing all safety & sanitation standards
Recycling products, where possible
Remaining calm in a hectic, fast-paced atmosphere
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
Displaying a positive and outwardly friendly attitude toward guests
Maintaining HRC’s 5 core Values and Mission Statement
Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.
We thank all candidates for their interest, however, only those being considered for an interview will be contacted.
Physical Demands:
Ability to stand and sit for extended periods of time.
Ability to walk distances.
The employee must frequently lift/push/pull and/or move up to 50 pounds.
Working Conditions:
Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
Closing
Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.
We thank all candidates for their interest, however, only those being considered for an interview will be contacted.
Additional Details
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.
