Company Name: PBS Systems
Job Location: Calgary - HQ
Job Type: Full-time, Permanent
Internal Job Title: Dealer Engagement Specialist (Parts Module)
Reports To: Manager – Product Marketing and Enablement
Job Requirement(s): Occasional travel through Canada and US with the occasional weekend shift to accommodate your travel schedule and or events
No. of Openings: 01
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity:
We are changing the way people buy and service cars one dealership at a time. In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Dealer Engagement Specialist (Parts Module), you will coach others in a group setting, foster a sense of community amongst others and collaborate with coworkers to produce positive customer experience. Our Dealer Engagement Specialists (Parts Module) are proactive mentors that strive to share the PBS products, and their capabilities, with our customers to help increase adoption and enhance customer experience.
Responsibilities:
Proactively host customer engagement sessions
Develop presentations and content for conferences, tradeshows, workshops and host events with support
Promote adoption of our products/services with guidance
Confidently convey the PBS culture through professional appearance, charismatic presentations, creating and maintaining genuine business relationships with the ability to perform under pressure
Provide supporting resources by coordinating information sharing between development, marketing and sales, implementation plans and deployments
Understand market problems through interactions with customers and PBS experts.
Be available as a product expert (Achieved through PBS certification, knowledge of dealership structure and processes and understanding common issues the software can alleviate. New hires will be offered onsite time to gain a better understanding of the dealership)
Orchestrate a sense of community amongst our customers
Work closely with internal teams and provide insight into new development to ensure software direction will provide true value to customers and communicate information to relevant stakeholders
Assist with product launches
Build professional relationships with customers and internal stakeholders
Qualifications:
High school diploma or equivalency required
Solid computer knowledge. Microsoft Office Suite
Must have 1-3 years of presentation development and public speaking experience
Previous experience in the automotive industry or dealership environment is an asset
Excellent verbal and written communication skills
Excellent organizational and time management skills
Excellent customer service skills
Critical thinking and problem-solving skills
Aptitude for learning new technology in a fast-paced environment
What we offer:
Internal promotion and growth opportunities
An education department dedicated to helping you with professional and personal development
The opportunity to travel
Free parking
Staff events
Great referral bonus
Staff discounts with GM, Dell, and more
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder
PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.
