Program Manager (North Fraser)

Connective • Coquitlam • 20h ago

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE The Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved. HOURS (40 hours per week) Monday to Friday, 0900-1700 This position requires the ability to work flexible hours based on operational needs.

WHAT WE OFFER? Committed Living Wage Employer 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC 2023 High-Performance Culture Award from SupportingLines Competitive benefits package, including health, wellness, and pension plan Career and personal development, with the ability to grow in a diverse range of programs and departments Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management Access to On-Demand Pay to withdraw earned wages before payday Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

KEY ACCOUNTABILITIES Administration Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooks Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of the JHS Arranges shift schedules, ensuring appropriate staff coverage Implements a system of staff and volunteer orientation, supervision, in service training and evaluation Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintained Accepts responsibility for the daily and monthly financial and administrative aspects of the programs Programs Makes sure effective, inclusive support programs are designed and maintained Supports the overall program strategic direction Liaises with other JHS staff, especially regarding potential referrals Facilitates person-centered planning opportunities for staff and service users Develops related program opportunities, available to the individuals in the community Ensures a Quality of Life Plan (intervention plan), which is based on all agreed goals and includes all steps or success measurement and timelines, is completed. Ensures that funder’s guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed Community Maintains effective working relationships with related community services, government/stakeholders and agencies Is knowledgeable of related agencies for effective client referrals and support, especially those in the Lower Mainland community Facilities Ensures that the physical facilities fulfill all fire, health and safety regulations Ensures that the resource(s) is maintained as a clean, pleasant and safe environment On Call Is available to all resource staff, in case of emergencies; this may include carrying a pager or cell phone 24 hours a day and ensures on call coverage is arranged in their absence Other Duties Coordination and Administration of other teams and programs All Human Resource Functions – recruitment, training, development EXPERIENCE AND SKILLS A bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience Extensive experience and expertise in the Community Living, Mental Health and Criminal Justice System Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques Excellent verbal and written communication skill in English Knowledge and experience in the areas of group process, individual counseling and crisis management Extensive knowledge and experience in hiring, training and supervising staff Administrative experience and strong administrative skills REQUIREMENTS Ability to successfully complete a Vulnerable Persons Criminal Records Check Ability to successfully pass a reference check Current Emergency First Aid Certificate (Please refer to the Certificates accepted in B.C. - WorkSafeBC). Valid Class 5 BC driver’s license Proof of vaccination for communicable diseases may be required as mandated by Government, Health Authority, and/or funder requirements Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients COMPENSATION Annual Salary will be between $65,900.00 to $82,400.00 and will be based on experience and qualifications. This role is also eligible for the organization's comprehensive benefits package Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role. DIVERSITY, EQUITY AND INCLUSION At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/