Official Internal Job Title: Technician II - Customer Relations Status: Temporary (Fixed Term) Job Description: Travailler chez Beneva, c’est contribuer à redonner à l’assurance son sens premier : l’humain. C’est collaborer dans un climat de confiance où chaque talent fait la différence. C’est aussi faire partie d’une grande organisation à taille humaine. Nous cherchons un(e) agent(e) service à la clientèle, pour un mandat temporaire jusqu’au 2 octobre 2026. En tant qu’agent(e) service à la clientèle, vous allez être responsable de la gestion des appels entrants liés à l’assurance individuelle assurant un service client et garantissant une bonne gestion des comptes clients. Vous vous réaliserez dans les fonctions suivantes : Recevoir les appels des clients, identifier le besoin, communiquer les informations et les explications relatives aux différents produits de la ligne d'affaires Renseigner les clients sur les différentes modalités et procédures à suivre dans des cas particuliers ou problématiques Traiter en ligne les requêtes pouvant être répondues immédiatement et transmettre l'information nécessaire ou la demande aux départements concernés pour les traitements plus complexes touchant les produits Effectuer différentes tâches administratives dans les systèmes informatiques spécifiques à la ligne d’affaires Vos talents et qualifications : Diplôme d’études collégiales en administration ou l’équivalent Expérience au service à la clientèle et être confortable avec les conversations téléphoniques Une carrière dans une entreprise où la collaboration et la diversité des expertises sont mises à l’avant-plan vous intéresse? Joignez-vous à notre grande équipe composée de plus de 5 000 employés bienveillants! Cliquez-ici pour découvrir l'univers Beneva 💜 Postulez dès maintenant ! #S1 #LI-Hybrid Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply. Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services. Follow us on Instagram ! @beneva.ca We put people first. We support them through all stages of their life by giving them peace of mind and we contribute to the well-being of the community. Follow us on LinkedIn Beneva ranks among Canada’s best employers according to Forbes and has positioned itself as a choice option, carving out a place among the top 5 in the industry. This distinction shows that people all around the country recognize the company founded in 2020 as a top employer. By receiving this title, Beneva once again embodies its purpose: putting people first. We take care of our people by offering a competitive salary, a defined benefit pension plan, group insurance for you and your family, a flexible schedule and vacation time to make the most of your life. Also, to help you strike the proper work-life balance, we offer you the opportunity to split up your time between the office and your home which we refer to as the hybrid work mode. We like you just the way you are! That’s why we value different perspectives and ideas in an environment that promotes a sense of belonging and offers equal opportunities to all. Whether you’re an experienced professional, a student or undergoing a career change, we have an opportunity for you to discover or rediscover insurance. We offer you the means to enhance your knowledge, develop your abilities and launch your career. We want you to feel good in your mind and body. Helping you strike the right balance is important to us, which is why we have a team dedicated to the health and well-being of our employees. Plus we encourage you to get up and move which is why we're offering you a telemedicine service and an Employee Assistance Program. We want you to keep you happy. At Beneva, we're in tune with nature by undertaking several initiatives such as LEED buildings, rooftop bee hives and gardens and a paperless environment. We also respect our fellow man by being involved in many social causes. We support concrete actions to give back to the community and encourage the social engagement of our employees.
