WHO WE ARE:
CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.
A true community partner, we could not be here without our over 161,000 members across Niagara, allowing us to focus on earning your continued trust, every day!
Travel Representative Overview
CAA Niagara is seeking a full-time Travel Representative to become part of our committed and adaptable team in Travel.
As a Travel Representative you will be working with our members and non-members on their travel needs, while streamlining the booking process, where your passion for travel will shine through. Join us in ensuring our members embark on seamless and extraordinary travels.
The excitement that awaits!
Position Overview
Master of the Travel Phone Realm
Dive into the action by tackling the travel department phone queue like a pro! Whether it's our cherished members or new explorers who dial in.
Booking Wizard
Facilitate seamless air, car, and hotel bookings within the captivating landscapes of North America.
Journey Promoter
Join the excitement in assisting our journeys department! Become skilled in selling multi-day coach tours, turning every traveler into a seasoned explorer.
Travel Buff
Sell additional travel services such as travel insurance.
Admin Ace
Navigate the paperwork seas with ease! Tackle administrative tasks, ensuring smooth sailing for our members.
Accuracy Ambassador
Ensure every reservation detail shines with accuracy, leaving our customers with smiles as bright as their destinations.
Requirements
To be seriously considered for this role, please have the following in regard to:
Experience: 2+ years of customer service experience
Education: TICO Certification (or a willingness to obtain) | Post-Secondary education in Travel and Tourism, or related field. (asset).
Skills: Enthusiasm for providing exceptional customer service, sharp attention to detail, along with proficiency in Microsoft applications and a tech-savvy mindset, Comfortable thriving in a dynamic and fast-paced work environment
Characteristics: A motivated and dynamic individual with a keen interest and passion for travel. Flourishes in collaborative settings, finding joy in teamwork. Demonstrates an open-minded approach, coupled with self-assurance and the ability to make decisions, and take the lead.
What's In It For You:
100% employer-paid premiums for health, dental, vision, life insurance, travel insurance
Virtual Healthcare and Nurse Navigation Support
Participation in a Defined Contribution Registered Pension Plan.
Opportunities for growth, training, and development
Give Where You Live Program (Community Volunteer Program)
Green and/or Wellness Reimbursement Program
Paid Personal and Vacation Hours
Apply now and be part of a team that is all about creating magic in the world of travel!
CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca
We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.
