Position Summary:
A Penske Senior Rental Representative will provide service by assisting, in person or on the phone, our internal and external customers and will support the branch and rental needs. This position demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure complete customer satisfaction in a fast paced environment.
This full time entry level position offers a competitive compensation and benefit plan. We also believe in promoting from within. So, if you are dynamic, motivated and want a valuable career experience we want to speak with you!!
This position is located at the Penske facility at 77 N Queen St, Etobicoke, ON M8Z 2C7.
Major Responsibilities:
-Compute charges for merchandise or services and receive payments
-Prepare merchandise for display, or for purchase or rental
-Recommend and provide advice on a wide variety of products and services
-Keep records of transactions and of the number of customers entering an establishment
-Prepare rental forms, obtaining customer signature and other information, such as required licenses
-Inspect and adjust rental items to meet needs of customer
-Explain rental fees, policies and procedures
-Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
-Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
-Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
-Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
-Determine charges for services requested, collect deposits or payments, or arrange for billing
-Other projects and tasks as assigned by supervisor
