Company Description
Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.
Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.
Job Description
To provide a consistent cleaning service in Public Areas while ensuring flower arrangements are freshly and up to Raffles standards.
KEY ROLES & RESPONSIBILITIES
Apply creativity while executing flower requests
Order necessary materials or equipment
Stock and organize goods and package goods for shipment or storage
Plan arrangement according to client’s requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern
Perform general cleaning duties to ensure the shop is clean and tidy
Select floral and foliage for arrangements, working with numerous combinations to synthesize and develop new creations
Decorate or supervise the decoration of buildings, halls or other facilities for parties, weddings and other occasions
Inform customers about the care, maintenance, and handling of various flowers and foliage, indoor plants other items
Conduct classes or demonstrations, or train other workers
Water plants, and cut, condition, and clean flowers and foliage for storage
Create in-store and window display, designs, and looks to enhance the shop’s image
Cleans and maintains areas of responsibility according to set standards and procedures
Ensure public areas are well maintained and defect free
Report damage or malfunction in hotel public space to Supervisor
Maintain equipment in a proper state of cleanliness and repair
Maintain check lists on a daily basis
Attend daily briefings with supervisor and takes on daily assigned tasks
Reports lost and found articles to the Desk coordinator immediately
Handle guest complaints, reporting them to Supervisor immediately
Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
Comply with hotel’s health, safety and hygiene policy
Adhere to personnel grooming and hygiene standards
Attend meetings and training sessions as required
PERSONAL ATTRIBUTES
Good organizational skills
Good level of engagement with guests
Good knowledge of flower arrangements & Public Area Operations
Qualifications
Minimum 2 years experience in a similar capacity in a luxury hotel environment
Secondary education
Good Public Area knowledge
