Company Description
Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.
Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
Job Description
To receive guests in the most hospitable manner. All guests arriving to the hotel will be welcomed and departing guests fare-welled in the most courteous and friendly manner. To receive and ensure correct delivery of guests’ luggage to and from rooms, airport and cars and assist all guests with inquiries and requests. To ensure guests cars are parked and collected without damage at all times providing efficient and courteous service to hotel guests and visitors
KEY ROLES & RESPONSIBILITIES
Welcome guests at the main entrance with the greeting appropriate to the time of day
Assist arriving and departing guests by opening and closing car and taxi doors
Adhere to guest check-in and check-out procedures pertaining to luggage handling
Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
Guide the guest to the Front Desk
Be familiar with hotel layout and memorize the preferred route for escorting guests
Drive the resident to the villa in accordance with hotel standards
Room the guest in accordance with hotel standards
Provide information to guests about the hotel facilities and services
Learn and use names of guests, especially repeat and long staying guests
Keep the baggage room clean and in order
Use the Duty Log to document matters of importance
Maintain a clean and tidy entrance, drive-way and lobby
Assist guests of the hotel with the parking and delivery of their vehicles
Issue parking coupons to guests who require such service
Ensure a free flow of traffic at the main entrance and car park
When parking a vehicle, ensure that it is properly locked; that no valuables are left in the vehicle and note down any damage to the vehicle
Report any damage or valuables in the vehicle prior to parking the vehicle
Ensure smooth delivery of the vehicle
Ensure that uniforms are kept neat and clean
Ensure car keys are in key locker and well organized
Drive Guest in a Hotel car in a safely manner
Keep Hotel car clean and in a good repair
Be able to drive a buggy
Recharge the buggy at the end of each shift
Carry out any reasonable request of your supervisors
Perform other duties as assigned
Qualifications
Secondary/High School education
Possess a valid driving license
Minimum 1 year experience in hospitality or customer service related industry
Minimum five years’ driving experience with clean driving records
Additional Information
Good English and French language verbal communication skills
Ability to work cohesively with co-workers and managers as part of a team
Ability to be attentive to resident needs, remaining calm and courteous at all times
Ability to promote positive relations with hotel residents
Ability to exercise good judgment with difficult residents
Understanding and ability to work in a multi-cultural environment
