Position Type: Regular Full Time (RFT) Closing Date: November 24, 2025 Salary/Wage Range: $68,765.00 - $85,957.00 Working for the City of Burlington A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow. We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership. Hours of Work 40 hours per week Department Roads, Parks & Forestry Location This position is eligible for a hybrid work model. When attending an event or meeting in person, your primary office location will be based out of the Operations Centre at 3330 Harvester Road and City Hall (426 Brant St.). Work location is subject to change at the discretion of the City due to operational demands. Effective 2026 this role will be required to be on site 50% of the time each month and will rotate between the Operations Centre, City Hall (426 Brant St.) and Simms Square (390 Brant St). Position Overview Reporting to the Supervisor, Forest Protection, this position provides information to the public, contractors, and internal staff about the City's Public and Private Tree By-laws, and other tree-related inquiries. This role guides applicants through the tree permit application process and reviews tree permit applications and supporting documentation. Responsibilities This position is responsible for: Serving as the primary point of contact for Forest Protection inquiries (phone, email, and in person), providing accurate information on forestry services and tree permit requirements. Delivering excellent customer service by addressing inquiries promptly, facilitating engagement opportunities, and escalating complex issues to management when necessary. Coordinating all aspects of tree permit applications, including the review of site, grading, and architectural plans, arborist reports, and tree protection plans to ensure compliance with by-laws and standards. Managing applicant communications, follow-ups, and resubmissions to ensure completeness and accuracy of submissions. Reviewing active and open permit files within the tracking system to generate task lists and follow-up actions for Forest Protection Officers. Assisting with staff scheduling, file distribution, and related coordination activities. Supporting the supervisor in developing and updating standards, specifications, guidelines and online content related to urban forestry practices. Conducting research and analysis to support program evaluation, policy development, benchmarking and special projects. Collecting, analyzing, and reporting on data on permit applications, payments, and approvals to identify trends to inform service improvements. Performing data quality checks and preparing reports on permit activity, including application volumes, processing timelines and financial metrics. Coordinating permit releases and approvals by facilitating communication between officers, applicants and payment staff to ensure timely issuance. Maintaining accurate records of permits, payments, and related documentation in accordance with municipal standards. Performing other duties as assigned to support forest protection and urban forestry initiatives. Requirements You have successfully completed a university degree or college diploma in arboriculture, forestry, landscape architecture, environmental sciences, physical geography, or a related field. An ISA Certified Arborist designation, or the ability to obtain certification within one (1) year of employment, is required. Possession of an ISA Tree Risk Assessment Qualification (TRAQ) is considered an asset. You bring two (2) to four (4) years of relevant experience in urban forestry or a related field, along with a solid understanding of urban forestry principles, practices, and regulations. You can read and interpret property surveys, development, site, and grading plans with accuracy. You are proficient in property information and customer relationship management systems (e.g., AMANDA, CRM) and have advanced skills in Microsoft Office 365 applications, including Outlook, Word, and Excel. You demonstrate strong teamwork, organizational, project management, and communication skills, which are essential for success in this role. Accommodations In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: hr@burlington.ca if you require accommodation to ensure your equal participation in the recruitment and selection process. Note to Applicants: We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted. Come work with us at the City of Burlington! Why? Ranked as the most livable city in Ontario, and fifth in Canada, Burlington is nestled in the Greater Toronto Area, with the Niagara Escarpment (a UNESCO world biosphere reserve) in our backyard, and Lake Ontario at our front door. Equipped with a team of approximately 1,150 full-time and 1,000 part-time employees, the corporation of the City of Burlington is an innovative, progressive and hybrid workplace dedicated to delivering more than 37 high-quality services to residents. A career at the City boasts: A positive workplace culture built on a set of organizational values, designed by employees. These values guide our behavior and how we work together. A hybrid work model, with remote and flexible work arrangements. A commitment to advance diversity, equity, and inclusion in our organization to create a workplace where employees can bring their whole selves to work. A focus on service excellence, including high-quality customer experiences, operational performance, and staff engagement. A great pension and benefits package. Collective action to support a climate resilient and low carbon community, implementing actions to become net carbon neutral and prepared for warmer, wetter and wilder weather. Opportunities to continuously learn and grow. These are just some of the reasons to come work with us at the City of Burlington. If you are interested in applying for a job with the city, you must apply online. We no longer accept paper copies of resumes. In accordance with the Accessibility for Ontarians with Disabilities Act, the city accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at hr@burlington.ca if you require accommodation to ensure your equal participation in the recruitment and selection process. We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.
