ADP is hiring a TLM Consultant.
In this role, you as a TLM Consultant are responsible to resolve software and
hardware questions for clients using Time and Labor Management products. Provide
solutions to meet client needs to automate the output of time and attendance
calculations for payroll production.
The TLM Consultant configures and optimizes the Time and Labor Management
interfaces and serves as an expert within the Time and Attendance domain.
A little about ADP: We are a global leader in human resources technology,
offering the latest AI and machine learning-enhanced payroll, tax, human
resources, benefits, and much more. We believe our people make all the
difference in cultivating an inclusive, down-to-earth culture that welcomes
ideas, encourages innovation, and values belonging. We serve over 1 million
clients in 140 countries with over 62,000 associates worldwide. Thanks to the
talent, commitment, and authenticity of our ADP associates around the world,
we’ve earned accolades from some of the industry’s most respected thinkers for
being one of the best places to work. To name a few, we have been recognized as
a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace
for Innovators by Fast Company. Learn more about diversity, equity, and
inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos
[http://adp.careers/DEI_Videos]
Ready to #MakeYourMark? Apply now!
What you’ll do: Responsibilities
What you can expect on a typical day:
Be a True Partner. Are you the ultimate relationship builder?
- You will engage with clients to truly understand their product challenges and
related needs; Solve such challenges while building long term trust
- Be a team player who seeks to understand the business and asks questions to
other members of the team, sales, and client service partners to bring
resolution to client requests
- Follow call handling best practices to deliver exceptional service
- Adhere our 3-2 hybrid work model
- Achieve call metrics as determined by business unit
- Resolve Time and Attendance software and hardware related questions
TO SUCCEED IN THIS ROLE: Requirements
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Bilingual French & English
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Proven track record for delivering exceptional customer service
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Aptitude to learn new software applications
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Fundamental understanding of (hardware, networks, routers, switches, IP
addresses)
-
Basic technical knowledge or experience in a technical field
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Post-secondary diploma or equivalent
-
Excellent organization, prioritization skills and strong attention to detail
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Excellent soft skills
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Excellent communication (written and verbal)
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Experience in (Payroll, Benefits, Time & Attendance) is considered and asset
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Ability to work in a team environment
*Quebec candidates: While French is required for Quebec-based roles, use of the
English language is also required due to the global nature of the business and
the need to interact with ADP’s headquarters and international sites.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Focus on your mental health and well-being. We take care of one another and
offer support for your well-being… because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive
impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities
and a tuition reimbursement program, for even the most insatiable learner.
- Innovate. Problem-solve. Shape the future of work with people you like.
- Balance work and personal time. Flexibility to integrate work more easily in
your everyday life.
- Go Global. With operations around the world, exciting new networking
opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally
with networks and allies who share common interests and experiences.
What are you waiting for? Apply today!
Jobs.adp.ca
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms
that inequality is detrimental to our associates, our clients, and the
communities we serve. Our goal is to impact lasting change through our actions.
Together, we unite for equality and equity. ADP is committed to equal employment
opportunities regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex, affectional or
sexual orientation, gender identity or expression, lawful alien status,
ancestry, age, marital status, or protected veteran status and will not
discriminate against anyone on the basis of a disability. We support an
inclusive workplace where associates excel based on personal merit,
qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the
highest ethical standards and full compliance with all applicable laws. We also
expect our people to uphold our values with the highest level of integrity and
behave in a manner that fosters an honest and respectful workplace.
Click https://jobs.adp.com/life-at-adp/ [https://jobs.adp.com/life-at-adp/] to
learn more about ADP's culture and our full set of values.
Qualifications
Experience you'll need: Required Qualifications
- At least one year in a customer service environment.
- Bachelor's Degree or equivalent in education and experience.
- A strong focus on client satisfaction in a relevant industry or as an HR/HRIS
practitioner with systems experience.
Bonus points for these: Preferred Qualifications
- Proven ability to produce positive results.
- Up to one year of professional consulting experience or equivalent experience
as a practitioner in a systems-related organization.
- Strong client relationship-building skills.
- Must be comfortable working in a performance-based and structured environment
while demonstrating high ethical standards.
- Ability to demonstrate learning agility and critical thinking skills,
including sophisticated Human Capital Management areas (HR, Payroll, Tax,
etc.) and software-related information in both a classroom and in a hands-on
environment.
- The ability to learn and apply basic concepts in new situations.
- Initiative to seek out answers, solutions, and positive outcomes for both the
client and ADP.
- Demonstrated organizational skills like the ability to multi-task, set
priorities, and follow up promptly.
- Proficiency in the latest web technologies and working knowledge of various
operating systems.
- The ability to work in a team environment as well as work independently while
making sound decisions.
- Good knowledge of industry tools.
- Excellent analytical and time management skills.
- Excellent communication skills both verbal and written.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Make your mark. We want you to challenge things and are open to fresh ideas.
- Bring your passion and fun. Be yourself in a culture of highly diverse
perspectives and insights.
- Stay ahead of the curve. An agile, fast-paced environment means plenty of
opportunities to progress.
- Become a certified smarty pants. Ongoing training and development
opportunities for even the most insatiable learner.
- Be your healthiest. Best-in-class benefits that start on Day 1, because
healthy associates are happy ones.
- Get paid to pay it forward. Company paid time off for volunteering for causes
you care about.
If you've made it down this far, we have to ask: What are you waiting for? Apply
now!
