POSITION SUMMARY
The Telecommunications Department, a vital service, operates 24-7 providing essential communication links in a timely, professional and efficient manner to both internal and external clients through switchboard and paging services in accordance with departmental and hospital procedures. The Telecommunicators process calls and pages; initiate/respond to codes; dispatch security and porters; monitor fire panels, gas and building alarms, and security systems; distribute pagers, keys, and on-call rooms; process incoming telephone trouble calls; support information desk inquires; maintain daily schedule rosters for all on-call disciplines and other clerical duties as assigned.
QUALIFICATIONS
• Grade 12 education or equivalent required
• Minimum of 6 months related experience working in a switchboard, preferably in a healthcare setting
• Proven knowledge of switchboard and locating tools and processes
• Knowledge and skills using computers including Windows based systems at a intermediate level: MS Office (Outlook, Word, Excel), internet and intranet searches
• Proficiency in keyboarding, typing 35 wpm (subject to testing)
• Clerical testing may be required as part of the selection process
• Knowledge and familiarity with hospital terminology, services, personnel and processes is preferred
• Emergency Responders course would be considered a strong asset
• Excellent interpersonal and customer service skills with proven success in assisting others in a team environment
• Comfortable using a Public Address system (making overhead announcements with clear pronunciation)
• Well-developed organizational skills with the ability to work independently in a fast-paced environment and prioritize tasks appropriately
• Proven strong work performance and attendance record are essential
• Ability to maintain composure while performing multiple tasks
RESPONSIBILITIES
• Maintains confidentiality and release of information in accordance with hospital policy at all times
• Answer main hospital internal and external telephone lines and emergency lines
• Efficiently process calls in an accurate and courteous manner
• Answer inquiries of callers in accordance with hospital policy, giving accurate information or referring calls using a PC based directory and paging system
• Maintains a positive image of the Hospital in telephone and personal communication, with patients, vendors, staff, visitors and external callers
• Operates paging equipment: pagers, overhead announcements for routine and emergency requests according to department and hospital policies and procedures
• Page healthcare providers and key hospital personnel as per hospital policy in a timely manner
• Monitors fire panels, gas and building alarms, and security systems
• Supports directing and responding to inquiries at the Information Desk
• Maintains accurate documentation and record of daily activities
• Update on-call schedules used for locating hospital staff
• Performs all duties related to connecting and disconnecting patient phone service as required
• Helps staff members regarding voicemail and telephone features, teleconferencing, processing incoming trouble calls
• Distributing keys and pagers and assigning on-call rooms to authorized staff
• Performs equipment testing exercises, and assists with fire drills and fire bell testing, reporting malfunctions accordingly
• Participates in the orientation and training of new employees
• Reviews and commits to applicable departmental and hospital policies and procedures
• Performing basic clerical functions for department as needed, monitors On-Call Schedule Inbox
• Provides administrative support for departmental activities and other duties as assigned by the Manager/Supervisor
WAGE RATE
Hourly: $28.87....$30.14....$31.37
St. Joe’s fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other.
