Employment Type: Full-time (Long-term Contract)
Department: Office of the CEO
Union: Excluded
Salary: TBD
File #: 25-CEO-02 (1 OPEN)
Posting Date: November 05, 2025
Posting Close: November 12, 2025
The Executive Assistant will be required to work Monday - Friday: 9:00 AM - 5:00 PM.
Position Summary
Reporting to the CEO, the Executive Assistant is accountable for providing senior-level administrative support to the CEO and serves as the primary liaison for stakeholders on all matters pertaining to the office of the CEO. The role calls for a high degree of initiative and independent judgment in managing the CEO’s schedule and activities. The Executive Assistant deals with the CEO, Board of Directors, its committees, and the senior management team, on a confidential basis. The Executive Assistant uses discretion in the dissemination of information, organizes and coordinates executive outreach and external relations efforts, and manages special projects to successful completion, often under tight deadlines
Duties and Responsibilities
Executive Support
Manages a complex calendar of appointments and detailed travel plans, ensuring effective prioritization of tasks and activities through timely coordination and collaboration with stakeholders.
Acts as “gatekeeper” in planning and coordinating the CEO’s schedule, ensuring efficient utilization of the CEO’s time and aiming for win-win relationships with those seeking access to the CEO’s time and office.
Communicates directly, or on behalf of the CEO, with Board members, donors, staff, volunteers, and government officials on matters related to the CEO’s initiatives, and to accomplish operational tasks; develops, leverages, and influences relationships to achieve outcomes and to improve relationships.
Coordinates the flow of incoming and outgoing communications and responds to or redirects inquiries to the appropriate person or office.
Develops communications, correspondence, and presentations, and completes them in a timely manner.
Plans, schedules, and manages logistics related to meetings/conferences, completes expense reports, and prepares and compiles meeting materials, ensuring completeness and accuracy.
Researches, prioritizes, and follows up on issues and concerns addressed to the CEO and determines the appropriate response or course of action.
Manages and maintains documents and records (electronic and physical files), ensuring data/documentation integrity and ease of reference and retrieval.
Initiates and leads a variety of initiatives for the CEO that supports the cultivation of ongoing relationships and contributes to the overall success of the organization.
Other duties as required.
Board Support and Liaison
Serves as the CEO's administrative liaison to the Board of Directors and Board committees: organizes the Board meetings, assists with the preparation of agendas and hand-outs, records minutes and provides onsite assistance.
Assists Board members with travel arrangements, lodging, and meal planning, as needed.
Maintains Board documents and adheres to the bylaws on Board and Board committee matters.
Senior Management Liaison
Works with the senior management team as their duties relate to the CEO, e.g. preparation of the Strategic Plan and Operating Plan documents, proofing documents, scheduling meetings, etc.
Provides support for reporting and/or application requirements for funding, as needed.
Other duties as required.
Qualifications
College or university education in a related field, combined with increasingly responsible administrative support experience that includes 3 to 5 years supporting C-level executives in a fast-paced setting, preferably gained in a non-profit environment.
Thrives in a small, community-based, entrepreneurial environment that is mission-driven, results-driven and community oriented.
Strong planning and organizational skills and able to multi-task and accomplish well under pressure.
Exceptional verbal and written communication skills, including strong Board minute-taking skills.
A high level of integrity and discretion in handling confidential information.
Well-developed interpersonal skills, with the ability to interact with people in a professional and courteous manner.
Proactive approach to work, self-motivated and can work well independently and as part of a team.
A positive, “can do” attitude and a good sense of humour.
Strong proficiency in the MS Office suite, MS 365, a variety of online meeting, web conferencing, and integrated computer systems (ICS) software (e.g. GoToMeeting, Zoom, Skype, TELUS Business Connect).
Advanced written, verbal, and aural English language communication skills; fluency in French and additional languages, relevant to the communities of service, will be considered an asset.
Self-directed and independent, as well as proven experience in working effectively as an inter-disciplinary team member in collaboration with other community professionals.
Must be qualified to work in Canada legally for the employer.
Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.
Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada.
Working Conditions
Will work out of an office located in the downtown east Toronto neighbourhood.
Office may be in designated historic building and, as a result, not accessible under current AODA standards.
Office environment lit by a combination of light sources including LED, fluorescent, incandescent, and some natural light.
Noise level in the work environment is usually quiet to moderate.
The nature of the position may expose the Executive Assistant to moderate levels of tension when dealing with issues; occasionally exposed to high levels of tension.
Some evening and weekend work may be required.
Physical and Sensory Demands
Extended periods of sitting required when performing administrative tasks and while attending meetings.
Frequently required to operate a computer, file, and retrieve written documents.
Able to tolerate a variety of indoor environments as determined by each program location.
Mobility will be a key component of this position to address the needs of our Agency locations throughout the GTA.
Physical demands include, but are not limited to, standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending.
Able to occasionally move loads weighing up to twenty (20) pounds/9.07 kg.
Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process.
To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.
