Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
We have everything we need to inspire our customers. Except you.
The Sales Support Agent ensures delivery of excellent customer service through timely and accurate support of retail and single-family builder orders, from post-sale through to delivery. The Sales Support Agent maintains contact with the customer throughout, collaborating with internal departments (Purchasing, Dispatch/Delivery, etc.) to achieve and maintain high levels of customer service
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As a Customer Support Administrator, you will
Field customer inquiries by telephone, email and text about their order details from post-sale to delivery
Place outbound calls to customers arranging payment, installation, delivery and/or update to order details
Support inbound inquiries from sales team in regard to processing of order and status
Proactively communicate with internal departments through phone and email to ensure stock and shipment of product to customer’s home or job site ·
Maintain accurate records of customer files, shipment dates and order activity information
Update and maintain customer files and data base with ship dates, payment details and customer information
Investigate and follow up on customer problems resolving escalated issues
To be successful in this role you are
Detail-oriented, organized with excellent analytical and problem-solving skills
Able to work in tight deadlines, multitask, establish priorities and work and think independently
Able to work collaboratively in a team environment and able to work independently
Excellent in verbal and written communication skills in English
Schedule: Monday to Friday or Tuesday to Saturday, 8:30 AM to 5:00 PM (based on business needs)
The experience we like to see
Working knowledge of Microsoft Office: Excel, Outlook and Word
Minimum completion of high school or equivalent education
Minimum 2 years Customer Service Experience
Call Centre experience an asset
Experience using Zendesk an asset
Bonus points
Preference given to candidates who are fluent in Mandarin/Cantonese or Punjabi/Hindi
Experience with de-escalating customer service issues
Superior interpersonal, verbal and written communication skills
The ability to remain calm during times under stressful situations
Why join Trail?
Extended Health Benefits
Merit Performance
Generous employee discounts
Professional Development Programs
Employee Recognition Program
Company events
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$25 - $25 an hour
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We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
