Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Personal Lines Lead to join our growing team in Markham, Ontario! The Personal Lines Lead Leads and manages team performance, compliance, and operational processes while fostering collaboration, ensuring quality standards, and driving continuous improvement to meet client, carrier, and organizational deliverables.” How You Will Contribute: Coach, train and counsel team member performance within the unit to include customizing development plans and performance reviews. Oversee department processes and procedures to ensure compliance, service timeline delivery and adherence to Program underwriting guidelines. Manage time and attendance of supporting teammates within the unit. Drive continuous improvement of deliverables through the recommendation, development and implementation of best practices. Responsible for handling any escalations and problem solving the team may require. Facilitate interactions between teammates, units, departments and groups. Track and manage service guarantees and compliance processes to complete client, carrier and vendor deliverables. Ensure data integrity of electronic client files. Ensure Quality Control processes are completed in accordance to brokerage guidelines. Promote teamwork within department and profit center through support, knowledge sharing and a positive attitude. Promote a commitment to achieve or exceed internal and external performance standards. Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, technology and continuing education required for valid licensing. Attend internal and external meetings when needed. • All other duties as assigned Licenses and Certifications: RIBO in good standing Skills & Experience to be Successful: High School Diploma. 3+ years’ experience in the insurance industry. Proficient knowledge in EPIC and Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher. Able to create, edit, and merge letters, spreadsheets, labels, etc. Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.) The Power to Be Yourself We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.
