Date Posted: 11/07/2025
Req ID: 45940
Faculty/Division: UofT Scarborough
Department: UTSC:Info & Instructional Tech Services
Campus: University of Toronto Scarborough (UTSC)
Position Number: 00058191
Description:
About us:
The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.
Information & Instructional Technology Services (IITS) provides the technological vision and leadership for the development and implementation of information systems, processes, and associated technology to support the University of Toronto Scarborough Campus' academic mission and administrative operation. IITS works closely with faculty, staff, and student groups to provide timely, top-quality service and technological solutions across the University of Toronto Scarborough community. Discover a campus filled with energy, culture and world changing ideas and facilities. A place where diversity fuels innovation.
This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.
Your opportunity:
Reporting to the Manager, Web and Digital Technology, the Product Analyst is responsible for supporting project management, document management and collaboration tools such as Microsoft Teams, SharePoint Online, Power Automate, UniHub and other Symplicity products. The incumbent will assess client requests and use prevailing methodologies to define, design, implement, test, and support technology systems with quality, compliance, and risk reduction mindset. The role provides day to day support and leads continuous process improvement initiatives to improve results, manage releases, measures success, maps and executes the product lifecycle with a service/product owner mindset.
This role will work collaboratively with the tri-campus resource teams supporting these enterprise level tools, acting as the UTSC technical representative and advocating for campus clients. The incumbent is also responsible for providing training for new and modified systems to end-users and technical staff and coordinating the release of information related to new and modified products.
Your responsibilities will include:
- Developing and revising business methods that support administrative workflow and objectives
- Researching, analyzing and recommending potential changes to system features
- Testing business applications to ensure reliability
- Liaising with technical specialists to resolve end-user issues
- Conducting needs assessments to determine end-user technical requirements
- Evaluating new technologies to determine if they support objectives
- Analyzing existing service and process procedures and recommending changes
- Drafting and editing training content & training staff on new system features
Essential Qualifications:
- Bachelor’s degree in Business, Information Science, Computer Science, or an approved and equivalent combination of education and experience
- Minimum of 5 years of hands-on experience configuring third-party enterprise software (e.g., workflow engines, form builders, case management tools)
- Experience working with central IT teams for Tier 2/3 support for enterprise systems
- Strong understanding of project management and change management best practices
- Understanding of APIs, data flows and how tools integrate with Student Information Systems (e.g., Acorn/ROSI) or similar
- Ability to interpret and analyze data related to user activity or system usage to improve client support and adoption
- Knowledge of data protection principles and information security policies
- Strong understanding of document and record management concepts such as information architecture, metadata, taxonomies and retention policies
- Advanced proficiency with MS Office 365 products, including MS Teams, SharePoint, Forms
- Knowledge of PHIPA, HIPAA, AODA guidelines
- Comfort with modules, permissions, user roles, configuration settings
- Superior communication, interpersonal, and organizational skills
- Superior presentation skills with the ability to facilitate meetings, workshops, and training
- Strong time management skills with the ability to work well under pressure and meet competing priorities and deadlines
- Ability to analyze and synthesize information from multiple sources and provide recommendations
- Tactful, discrete, with the ability to maintain confidentiality and sound judgement
- Ability to deal with ambiguity and collaborate across multiple areas to achieve common business objectives
- Applicants are expected to show a clear inclination to keep technical skills up-to-date and relevant and an ability to learn quickly from reference manuals and on-line help facilities
- Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment
Assets (Nonessential):
- Experience with administration of Unihub and other Symplicity products or similar is an asset
- Experience with the support and administration of student engagement activities through a variety of tools is an asset
- Technical certifications related to business analysis, project management, and process improvement (e.g., PMI, CBAP, CCBA, ITIL) is an asset
- Experience with data analysis and data modeling, business process analysis, writing technical specifications and use cases, optimizing systems and processes, and implementing new systems is an asset
To be successful in this role you will be:
- Adaptable
- Approachable
- Diligent
- Motivated self-learner
- Proactive
- Problem solver
Closing Date: 11/21/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 -- $91,677. with an annual step progression to a maximum of $117,242. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
