Role: Account Director
Reports: Group Account Director
Location: Toronto (Hybrid)
Role Overview
As an Account Director (Contract), you will provide both strategic leadership and day-to-day tactical support across large-scale client engagements. You’ll be responsible for identifying client needs, leading campaign execution, collaborating with internal creative and media teams, and delivering effective, measurable solutions. You are experienced in managing complex projects, building strong client relationships, and driving growth in fast-paced agency environments.
Key Responsibilities
Client Leadership & Strategic Management
Build and maintain trusted relationships with senior clients, understanding their needs and delivering innovative, results-driven solutions
Lead integrated campaign planning and execution, ensuring alignment across media, creative, and strategy teams
Anticipate client needs and proactively provide solutions; serve as a reliable, strategic partner
Set and manage client expectations, ensuring satisfaction and long-term retention
Provide expert counsel and leadership across all account matters, with a focus on strategic problem solving
Project Management & Execution
Lead the execution of marketing campaigns across traditional (TV, radio, OOH), digital, and social channels
Manage project timelines, budgets, and deliverables, ensuring flawless execution
Oversee the development and delivery of key client documentation: workback schedules, status reports, invoicing, contact reports, and presentations
Team Leadership & Mentorship
Manage and mentor 1–2 team members; support their growth and development
Foster collaboration, accountability, and a positive team culture
Represent the agency’s vision, values, and creative standards within your team
Financial & Business Management
Drive organic business growth and identify new opportunities within existing accounts
Oversee multi-million dollar engagements with multiple stakeholders
Ensure revenue targets, profitability, and account performance goals are met
Creative & Strategic Collaboration
Partner with strategy and creative leads to ensure the delivery of exceptional creative work
Champion creative excellence and innovation; inspire clients and teams to strive for best-in-class output
Lead problem identification and strategic solution development for client challenges
Internal Collaboration & Leadership
Work closely with EM’s Group Account Directors to ensure high-quality output across the agency
Contribute to agency culture and leadership team discussions
Ensure effective cross-functional integration and communication
Qualifications
7–10 years of experience in an agency environment (traditional and digital media)
Proven track record managing large accounts and multi-channel campaigns
Experience working with clients in the financial sector (asset)
Skilled in managing long-term, high-budget engagements with multiple stakeholders
Strong strategic thinking, planning, and executional skills
High-level understanding of insights, strategy, and creative development
Excellent communication and presentation skills
Demonstrated ability to manage and grow client relationships
Strong organizational skills with attention to detail and budget/time management
Collaborative, solutions-oriented mindset; thrives in entrepreneurial settings
What We’re Looking For
A confident leader who inspires trust and respect
A creative problem solver with a strategic mindset
Someone who builds team morale and drives results
Passionate about multicultural marketing (huge asset)
Able to balance strategic thinking with detailed execution
Proactive, with strong initiative and a can-do attitude
Salt XC is committed to Equal Employment Opportunity
We are dedicated to attracting and retaining the most qualified employees, regardless of race, national origin, religion, sexual orientation, gender, age, or disability.
