Great Northern Insulation is the most innovative and dynamic name in the insulation industry today. We’re a leader in proving the best customer service to our unique blend of clients ranging from homeowners to large-scale construction companies, proudly serving all of Ontario.
We’re also a network of talented people who care about each other and believe deeply in what we do. We’re diverse, passionate, hardworking, and fun. If you have a thirst for personal growth, a dynamic personality, and a strong interest in the construction field, this is a job for you!
We are looking for a Sales Operations Coordinator to join us full time in office at our London, ON location. Although it is not a requirement, preference will be given to those who are fully bilingual English/French.
Job Responsibilities:
Managing incoming leads through phone and pardot by assigning to appropriate sales consultant.
Working with sales consultants on lead and quote pipeline management by ensuring efficiencies and suggesting improvement paths.
Training sales consultants on updates to processes and maintaining efficiencies through current Sales Operations tools (Salesforce, CPQ, virtual estimates, etc).
Participation with M&A onboarding related to understanding of current processes and suggested changes/improvements to align with GNI processes.
Analyze customer behaviour data and feedback to understand customer needs, motivations, and customer challenges as well as identifying areas for improvement, working with other functional support teams as required.
Data and feedback to understand customer needs, motivations, and pain points.
Training sales consultants and delivery teams on updates to processes and maintaining efficiencies through current Operations tools (Salesforce, CPQ, virtual estimates, etc).
Other duties as required.
Key Competencies:
Strong communication skills.
Strong organization skills.
Ability to work individually and with teams.
Strong attention to detail.
Previous customer service experience, administrative and office experience.
Good decision making and problem-solving skills.
Experience with Sales Operations automation tools.
Reports to: Sales Operations Leader
Key Relationships: VP Sales Operations
Sales Operations Team
Sales Consultants
Branch Operations Managers
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
