Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.
Effective November 1, 2025 this position is not open to residents of Quebec; applicants must reside in a province or territory of Canada other than Quebec to be considered. Any roles available in Quebec will be posted separately.
About the opportunity
As an integral of the Dayforce organization, renowned for its rapidly growing SaaS product, the Technical Account Manager (TAM) delivers high-quality, personalized account support to assigned clients. In this role, the TAM works collaboratively with Customer Success Managers and Support Analysts to ensure a smooth client experience and support the successful use of the Dayforce platform.
The TAM takes a hands-on approach in helping clients optimize their use of Dayforce, leveraging a solid technical foundation to investigate issues, implement best practices, and drive adoption. They assist in proactively identifying potential risks, recommending solutions, and helping clients get the most value from their investment.
Working under the guidance of more senior team members, the TAM partners with cross-functional teams including Product & Technology, Implementation, and Application Support to align on issue resolution and continuous improvement opportunities. The role is ideal for individuals with strong analytical skills, technical curiosity, and a passion for helping clients succeed.
This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management solutions in a challenging and rewarding role. The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast-paced environment.
What you’ll get to do
Partner with the Customer Success Manager to drive overall customer success outcomes including value realization, customer growth, retention, and advocacy.
Understand the big picture and the business your customer is in – connect the dots and translate your customers’ business problems into a viable solution using Dayforce products and services.
Monitor key performance indicators and devise a technical strategy to accomplish and maintain them.
Analyze your customer’s usage patterns and utilization of the software, develop a game plan to improve user experience, overall adoption and effort reduction.
Plan, communicate, and support Dayforce upgrade readiness.
Contribute to promoter Net Promoter Score (NPS) levels and client retention metrics.
Leverage your strong communication skills to translate technical issues to non-technical counterparts and establish an exceptional level of trust and dependability.
Solicit customer feedback and partner with internal teams to drive product and operational improvements.
Contribute meaningful content to monthly, quarterly and executive business reviews, including challenges, progress and achievements.
De-escalate technical issues effectively with some supervision, including critical issues with executive visibility.
Proactively engage internal and external key stakeholders to drive desired outcomes, anticipating and detecting issues and implementing safeguards to mitigate risks before they happen.
Participate in team projects and initiatives.
Skills and experience we value
Bachelor’s degree in computer science, Engineering, or relevant software/computer related fields.
2+ years of experience in Dayforce Support, Services, or related technical teams.
2+ years of proven domain knowledge in one or more HCM areas (Workforce Management, HR, Payroll, Benefits, Talent Acquisition, Performance Management).
Strong technical background with a proven ability to resolve highly complex issues.
Strong understanding of relational database systems and proficiency with SQL, XML, and/or XSLT.
Outstanding oral and written communication skills.
Deep familiarity with Microsoft Technology (.Net / Windows Server / SQL Server), and/or HTML.
Thorough understanding of Software-as-a Service (SaaS) business model and exposure to hosting and change management protocols.
Comfortable with traveling internationally and has a valid passport.
What would make you really stand out
Customer-centric mindset with a focus on delivering measurable value and satisfaction.
Collaborative team player who actively contributes to a supportive and high-performing work environment.
Self-motivated and proactive, with the ability to work independently and drive initiatives forward.
Results-oriented with a balanced approach to building relationships and achieving objectives.
Strategic systems thinker who approaches challenges with purpose, clarity, and decisiveness.
Communicates with authenticity, courage, and composure—even in high-pressure situations
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
