As a key member of the Corporate Operations team, the VIP Travel Advisor will be
responsible for the successful completion of comprehensive, accurate, cost
effective travel arrangements for Direct Travel clients within company policies
utilizing corporate contracts and preferred suppliers in an efficient and
professional manner.
Expedition Expectations
- Completes domestic and international travel arrangements for VIP clients
which may include air, hotel, ground transportation, and rail
- Provides high touch concierge level service to designated VIP clients, which
may include leisure and personal services, upgrades, reconfirmation of
accommodations prior to travel
- Uses available sources such as State Department websites, news agencies to
stay informed of current international events
- Ability to handle multi-cultural VIP clientele
- Advises clients of international travel requirements such as visas,
passports, immunizations, etc.
- Strong working knowledge and understanding of international pricing rules and
procedures
- Utilizing IRD/DSD
- Supports one or more accounts
- Operates within detailed procedures
- Interacts with VIP traveler, travel arranger, travel managers and provides
1st level of support for customer service and technical issues
- Ensures compliance of a client’s travel policy while utilizing DT preferred
vendors to maximize profit
- Adheres to DT standards in delivering customer service including telephone
and email etiquette, and follows prescribed customer service escalation
procedure
- Follows company standards regarding procedures, utilization of tools,
productivity, accuracy of work, and attendance
- Attends staff and training meetings for ongoing updates in travel industry
and office procedures which may require you to work in the office if home
based
- Maintains a favorable working relationship with all other company employees
to foster and promote a cooperative working environment
- This is not necessarily an exhaustive list of responsibilities, skills,
duties, requirements, or efforts associated with the position
Passport to Success
- Minimum five years of VIP corporate consultant experience
- Ability to create domestic and international multi-segment, multi-destination
itineraries
- Must demonstrate industry knowledge
- Proficiency in one or more CRS
- Ability to meet and exceed required performance standards
- Excellent customer service skills
- Excellent verbal and written communication skills
- Minimum knowledge of Outlook skills and basic Microsoft platforms
- Must be able to lawfully work within the US and have unrestricted work
authorization for US
Embark on the next step in your career journey with Direct Travel!
Benefits Onboard
In addition to Medical, Dental, and Vision benefits Direct Travel offers an
employee rewards and recognitions program, Total Rewards Package which includes
Wellness, Sustainability, DE&I initiatives, and Mental Health Support.
Our Brand Voyage: About Direct Travel
Direct Travel is a leading provider of corporate travel management services. The
company has been providing travel management for over 40 years, working with
clients to develop highly customized travel programs. By leveraging both
the expertise of its people and innovative solutions, Direct Travel enables
clients to derive the greatest value from their travel program in terms of
superior service, progressive technologies and significant cost savings. Direct
Travel has offices in over 70 locations across North America and the UK and is
currently ranked 12th on Travel Weekly’s Power List. For more information,
visit www.dt.com
[https://www.globenewswire.com/Tracker?data=EEvcCquZwo352SB-LYBOR3pFwPZ9mUjj0WahDCPAj_j8hBvdrEwKm9CKmYSAvu4iC8CW69xxwhxdTVVZooYyvuIPZqJwD74NO3suHhUjLHAxOv_WnjtyIumjQ-X0tb83NRMycSsoW2vuQ8j1npTLI-S1cixdFnyJ9FpOOFvB1l87mT_-FOmQlZOoBxaq1Jh4hb0b4hjohVUVYTvu7_ogpyUROhN98axWtU-CTrRda3o=].
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer
LI-Remote
await, we welcome you to submit your resume for consideration at Direct Travel.
