MINIMUM QUALIFICATIONS:
- Bachelor's degree in Science, Technology, Engineering, Math or equivalent
practical experience.
- 3 years of experience in troubleshooting and advocating for customer needs,
and triaging technical issues (e.g., hardware, software, application,
operational, process).
- 2 years of experience with computer networking and web technologies (e.g.,
HTTP, HTML, DNS, etc.).
- Experience in system administrators with Linux/Unix.
- Experience with one or more programming or scripting languages (e.g., Go, C,
C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl).
PREFERRED QUALIFICATIONS:
- 3 years of experience in technical consulting on supporting large enterprise
customers with high service-level agreement requirements.
- 3 years of experience with the following: Web Tech, Systems Administration,
Developer Operations, Networking, Kubernetes.
- Experience with cloud computing and debugging complex workload issues across
large-scale, multi-node environments.
- Experience with exploratory kernel debugging and performance analysis of
containerized systems.
- Experience working in public cloud (e.g., GCP) services and infrastructure.
- Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing,
etc.), with an understanding of web technologies (e.g., HTTP, HTML, DNS, TCP,
etc.).
ABOUT THE JOB:
The Google Cloud Platform team helps customers transform and build what's next
for their business — all with technology built in the cloud. Our products are
developed for security, reliability and scalability, running the full stack from
infrastructure to applications to devices and hardware. Our teams are dedicated
to helping our customers — developers, small and large businesses, educational
institutions and government agencies — see the benefits of our technology come
to life. As part of an entrepreneurial team in this rapidly growing business,
you will play a key role in understanding the needs of our customers and help
shape the future of businesses of all sizes use technology to connect with
customers, employees and partners.
As a Customer Solutions Developer, you will own our large and important customer
issues in addition to providing level two support to our other support teams.
You will be a part of a global team that provides 24/7 support to help customers
seamlessly make the switch to Google Cloud. You will troubleshoot technical
problems for customers with a mix of debugging, networking, system
administration, updating documentation, and when needed, coding/scripting. You
will make our products easier to adopt and use by making improvements to the
product, tools, processes and documentation. Our Technical Solutions team is
driven by customers and you will help drive the success of Google Cloud by
understanding and advocating for our customer issues.
Google Cloud accelerates every organization’s ability to digitally transform its
business and industry. We deliver enterprise-grade solutions that leverage
Google’s cutting-edge technology, and tools that help developers build more
sustainably. Customers in more than 200 countries and territories turn to Google
Cloud as their trusted partner to enable growth and solve their most critical
business problems.
RESPONSIBILITIES:
- Manage the customer problem through effective diagnosis, resolution, or
implementation of new investigation tools to increase productivity for
customer issues on Google Cloud Platform products.
- Develop an understanding of Google's product technology and underlying
architectures by troubleshooting, reproducing, determining the root cause for
customer reported issues, and building tools for diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in
Development, sales, and customer organizations to resolve technical
deployment obstacles and improve Google Cloud.
- Work as part of a team of Developers that globally ensure customer support
and include a need to sometimes work non-standard work hours or shifts.
- Work with Product and Developer teams to improve the product and interact
with Site Reliability Developer teams to drive production. Understand
customer issues and advocate their needs with cross-functional teams.
