Pickering Casino Resort is seeking a Slots and Guest Services Manager!
Under the general direction of the General Manager, this position is responsible for the overall management and profitability of slot operations and guest services at the site level. Assists with the planning and directing of slot operations strategic plans. Develops performance objectives and delivers performance evaluations for direct reports. Implements all new slot operations initiatives as directed. Actively participates in recruitment and hiring process. Ensure s adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values:
Provides leadership, direction and mentoring to slot operations at the site level
Develops performance objectives and delivers performance evaluations for direct reports
Implements slot operations strategic plans as directed
Oversees slot technical department, slot data systems (SDS) and changes to slot floor plan
Assists in developing slot operations promotions
Reviews revenue and labor reports
Makes recommendations on opp ortunities for efficiencies
Verifies jackpots and provides payment
Resolves customer disputes; reports irregularities, disputes and suspicious activities; reviews and prepares CSR Incident Reports
Prepares and submits slot re port
Monitors inventory and supplies
Liaises and communicates with all appropriate operational departments
Ensures compliance with licensing laws, health and safety and other statutory regulations
Manages other initiatives as required
Successful applicants will demonstrate the following qualifications:
Post Secondary education or suitable combination of education and experience
Minimum 3 years of experience in slot operations management
NSAGD slot technical certification and working knowledge of SDS (if applicable)
Computer literacy in MS Office
Ability to successfully obtain a Category 1 Gaming License
Candidates must be ready and willing to work at both locations, a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work and location will be based on operational needs. Ready to embark on your next adventure?
