Job Description Position Title: Network Team Lead Classification: IS30 Department/Account: Technology Services Job Code: 00S50Q Work Unit: Network Job Title: Information Systems Officer N30 Manager Title: Director, Physical Infrastructure Last Updated: Dec 2020 DEPARTMENT OVERVIEW Advanced Solutions Technology Services is responsible for providing cost-effective management and supply of IT operations to core government ministries, program managers and government employees. Information Technology Services is also responsible for understanding the business objectives, future directions and unique requirements of the programs it supports. Technology Services provides services to core government ministries, Crown corporations and broader public sector organizations, and over 30,000 government employees. In support of government objectives to lower costs and improve service delivery, these clients have formed a partnership with Hosting Solutions BC to receive reliable and cost-effective services for the benefit of the citizens and businesses they serve across British Columbia. DESCRIPTION The Network Team Lead provides technical leadership and supervisory support for the Advanced Solutions network environment. This includes the full range of critical network and security services, such as acquiring, installing, and maintaining the network and managing and maintaining layered products. The Team Lead provides day to day supervision to network and security operations employees and contractors. The Team Lead provides the highest levels of technical expertise within the Network Services team and is expected to fulfill a leadership role, training and mentoring staff, and resolving complex technical problems. The Team Lead is responsible for coordinating the tasks of other team members and/or act as a project’s technical lead. The Team Lead may lead operational or project teams of four or more people, and is called upon to demonstrate leadership in supervising and empowering staff responsible for daily operations. The Team Lead will report to the Director of Physical Infrastructure and is responsible for providing technical leadership and expertise; team and/or project planning, organization, and supervision; as well as architectural design and/or development. The Team Lead is expected to identify areas requiring improvement as well as performing and/or lead the installation, configuration, operation, maintenance, problem resolution, and technology development of the Advanced Solutions network solution. This position will have highest-level administrator and operations privileges and will be expected to mentor and train junior staff in best use of these responsibilities. ACCOUNTABILITIES/DELIVERABLES Team Lead for Network (20%) · Evaluates constantly shifting priorities and assigns Tier 2 and Tier 3 staff and contractor resources as required to most effectively meet objectives; · Approves requirements for new procedures and for hardware/software solutions; · Supervises the planning and execution of client service orders and change requests (Firewall, Load Balancers, etc.) and the preparation and submission of change plans for internal systems; · Receives and resolves escalated issues from other teams and clients; · Works co-operatively and independently in a multi-team environment while demonstrating leadership in supervising and empowering staff responsible for daily operations; · Leads the resolution of complex, high impact, and high profile problems efficiently and effectively; · Utilizes problem solving skills to analyze and compile information to find innovative solutions to business problems in a team environment; · Demonstrate strong interpersonal and organizational skills in dealing with managers and clients to address issues within challenging timelines and limited resources; · Communicates professionally and effectively with clients, other team members, supervisors, managers; and business consultants both verbally and in writing, clearly, logically, concisely, effectively, and efficiently at an appropriate level, while maintaining professionalism and confidentiality; · Works with the Director to address and resolve human resources related matters; · Attends disciplinary meetings with the Director and HR where appropriate; and · Specifies, monitors, manages, and supports the performance and activities of employees by: o conducting scheduled coaching and performance meetings to set metrics and specific goals to improve performance and identify and reinforce positive behaviours; o managing employee attendance by tracking and providing feedback if absences increase and providing letters of concern for sporadic attendance; o monitoring and documenting employee performance results and development plans; · Ensures team members understand and comply with all policies, procedures, and legislation · Responds to team members’ requests for assistance and support relating to policies, procedures, customer service, and best practices; · Promotes a supportive environment that empowers employees to solve problems and address customer issues; · Focuses on the continuous improvement and motivation of their team to provide an effective and rewarding work environment; and · Reviews and, if appropriate, approves leave requests for time off work. Network Management and Operation (30%) · Trains, mentors, and provides direction to junior staff responsible for network and continual improvement; · Directs the technical and security review and sign-off of all change management affecting infrastructure, servers, networks, and firewalls for internal and client systems; · Identifies opportunities to improve operations and streamline processes; · Develops and supports network architecture changes in support of new services and operational improvements by integrating input from various technology groups along with financial considerations; · Identifies, defines, develops, approves, and implements policies and procedures regarding networks and monitors adherence; · Identifies, defines, approves, and participates in the development and documentation of network and configuration standards and procedures; · Evaluates configuration to maximize network performance and availability and minimize costs; and · Works closely with support staff to determine optimal system performance and stability requirements and confirm licensing. Change, Incident, and Problem Management (10%) · Ensures team members are following Advanced Solutions change management policies and procedures; · Ensures all incidents assigned to the team and/or vendors are accepted and resourced in an appropriate manner that meets or exceeds expected incident/problem service levels; · Responds to and/or leads technical staff in the resolution of complex/critical incidents and problems; · Assesses, prioritizes, and assigns incidents and problems to junior staff; · Ensures Management and the appropriate Client Business Analysts are aware of any ongoing high priority incidents and their resolution and any planned high-risk/impact changes; · Trains, mentors, and provides direction to technical staff in the resolution of non-complex/critical incidents and problems and in the scoping, planning, and implementation of changes; · Coordinates and plans customer support or project team related changes to systems and dependent infrastructure; · Plans, designs, and leads the installation and configuration of new/upgraded software, tests and validates functionality and stability, resolves issues, and installs into production; and · Monitor, manage and assign work in network ticketing queues. Projects (30%) · Provides technical expertise, advice, and support on network projects to management and customer development teams on new or enhanced applications ensuring that impacts are clearly understood; · Documents and plans project requirements, resources, schedules, and responsibilities; assigns duties; monitors and controls project process and resource usage; and ensures compliance with standards; · Schedules implementation into production, directs and/or installs, conducts post implementation reviews, and confirms attainment of project goals; · Contributes to and/or develops detailed implementation and upgrade plans, creates entities required to affect a program change, refers to customer migration control for migration to production environment, monitors completeness of migration, and verifies integrity of production environment; · Identifies new technologies/products for evaluation and directs the tests for the compatibility of all products with new or revised server environments, researches options for elimination or replacement, and evaluates and recommends acquisition of alternate products; · Researches and evaluates new technologies and provides recommendations for its use, exploring new features and passing to team; · Participates in setting up test environments for new products being researched; identifies, documents, and resolves problems involved; and provides advice on compatibility, supportability, and suitability to facilitate easy integration into existing environments; · Participates in system software and hardware projects to upgrade operating systems; and · Attends meetings to ensure that the intended progress is attainable and on time. Performs other related duties (10%) · Develops reports and presentations for stakeholders and management; · Provides clear and concise advice and guidance to senior management; · Acts for Director, Physical Infrastructure when required; and · Performs other duties as requested by the Director, Physical Infrastructure. SUPERVISORY RESPONSIBILITIES Direct (directly supervises assigned staff) 6 Indirect reports (supervises through subordinate supervisors) 0 PROJECT/TEAM LEAD OR TRAINING RESPONSIBILITY Supervises students or volunteers: Yes Provides formal training to other staff: No Leads project teams: Yes Assigns, monitors, and examines work of staff: Yes FINANCIAL RESPONSIBILITY N/A SELECTION CRITERIA Education and Experience · Degree in Computer Science or related field and 5 years of experience; or Diploma in Computer Science and 6 years of experience; or Computer Technology Certificate or program completion and some course and 7 years of experience; or 8 years of experience; · Minimum 5 years or more experience supervising and motivating a team to deliver high-risk projects and leading direct reports, contracted resources, as well as other staff resources using the ability to influence without authority; · CCNA and/or CCDA certifications considered an asset; · Experience with disaster recovery and business continuity; · Experience working with internal and external support teams and vendor support organizations; · Experience using and reporting on network monitoring tools; · Experienced in mentoring and training staff in an operational environment; · Demonstrated experience in managing all aspects of network support for a large-scale organization. Knowledge, Skills, and Abilities · Project planning and management practices and experience in providing project management and technical leadership to systems professionals and vendors; · Features and functionality of network monitoring tools, and network related technologies such as: SDN, MPLS, OSPF, EIGRP VLANs, etc.; · Knowledge of monitoring and discovery tools such as Nagios and Service Now an asset; · Features and functionality of security technologies such as: IDS/IPS, firewalls, etc.; · Storage and Backup technology, and modern data centre services an asset; · Finance and accounting – financial statements, invoices and reconciliation; · Risk management, business continuity, change management, accountability; · Strong organization and people skills are required; · Ability to work under pressure and tight deadlines and order competing priorities; · Good verbal, written communication, listening skills, telephone manner; and · Ability to work well in teams and independently. Other Requirements · Overtime; and · Standby/On-call. REQUIRED COMPETENCIES · Customer Focus · Integrity and Trust · Ethics and Values · Motivating Others · Drive for Results · Building Effective Teams · Priority Setting · Decision Quality · Business Acumen · Organizing We take care of our people (what we offer): Salary Package Employment Type: Full Time, Regular Union/Non-Union: Union - BCGEU Salary Grid Level: Level 30, Schedule 2 Annual Salary: 118,295.06 - 135,264.21 (Based on a 40 hour work week) Office Location: Victoria, BC - Hybrid Benefit Package 15 Vacation days, with entitlement increases with service Maternity, Parental and Pre-Adoption Leave with option for top up Employee Assisted Program including paid counselling services for you and your family Paid sick leave for when life happens Extended health and dental Public Service Pension plan, matched by Advanced Solutions Excellent Rewards and Recognition Program Why Choose Us? Where will a career with Advanced Solutions take you? To the leading edge of information technology, working with industry partners from around the world. At Advanced Solutions you will work with outstanding people in a challenging and dynamic environment. We strive to provide you with the tools, the training, and the opportunity to take charge of your future and take advantage of change to maximize client service and work within a centre of excellence. The Opportunity Advanced Solutions, a DXC Technology Company is a wholly owned subsidiary of DXC Technology. We are a unionized service delivery channel that delivers world-class business process and information technology services, collaborating with industry-leading partners to provide the best possible solutions for our customers. We combine our deep pool of experienced staff with cutting edge technology to deliver results. We have met the challenges of innovation many times and have a clear and confident vision for leading clients on their digital transformation journeys. Who You Are Display a high level of effort, commitment, and mature judgment Maintain a professional and confidential manner at all times Trustworthy and responsible behavior Eagerness to learn and a willingness to accept feedback and direction Customer Focus Adhere to Advanced Solutions Core Values Embrace and Champion Change: We enthusiastically participate, collaborate, innovate, and welcome change. Encourage and Take Initiative: We are an engaged and progressive workforce promoting personal and professional growth Personify Integrity: We are reputable and productive which builds the foundation of our success Flexible Work Arrangements • Schedules to fit your lifestyle • Flexibility in location • Hybrid work environments to ensure that you feel supported Diversity, Inclusion & Workplace Information At Advanced Solutions, we care about our people and provide a workplace culture that supports a healthy work-life balance. Our workplace model supports both remote and hybrid work, offering employees the options to better align with their lifestyle and productivity. Whether working in Canada or collaborating in person at our Vancouver Island Technology Park office in beautiful Victoria, BC, we’re committed to fostering a culture that values balance, inclusivity, and wellbeing. We promote a diverse, equitable work environment and welcome employment applications from individuals of all backgrounds. Our employees enjoy competitive and comprehensive extended and group benefits and participate in a very progressive defined benefit plan through the BC Public Service Pension Plan. We care about our people and are leaning into a workplace culture that supports a healthy work-life balance. Advanced Solutions is proud to be pivoting to become a remote and/or hybrid workplace. Employee’s will have the option to work from anywhere within Canada, or from our Vancouver Island Technology Park Office in beautiful Victoria, BC, or a combination that suits their needs. To learn more about the Victoria Office, please visit the VITP Information Site. Submitting your Application Positions are open to all applicants eligible to work in Canada. Please ensure your application clearly identifies how you meet each of the stated qualifications, with particular emphasis on the education, training, and experience requirements. This information will be utilized in screening your application and determining whether you will be considered for the next stage of the recruitment process. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. Advanced Solutions does not make offers of employment via social media networks and Advanced Solutions never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. Welcome to Advanced Solutions, a DXC Technology Company Advanced Solutions is a British Columbia based IT company, employing more than 500 local employees and offering transformational services to the BC Public Sector. While being locally focused, we are backed by the strength of the world’s leading independent, end-to-end IT services company, DXC Technology. We lead clients on their digital transformation journeys, multiply their capabilities, and tailor world-class innovative solutions to meet the unique needs of the BC Public Sector. Working with our global partner network, we have met the challenges of innovation many times, and have a clear and confident vision for helping our clients harness the power of innovation to THRIVE ON CHANGE. Advanced Solutions, a DXC Technology Company (dxcas.com)
