Founded in 1960, Liftow is North America's largest Toyota forklift dealership. As Toyota is the world's leading forklift brand, our mission at Liftow is to provide exceptional material handling equipment, products, training, and customer service to our clients. With a deep commitment to our core values, Liftow proudly operates full-service branches across Ontario, Quebec, New Brunswick, Nova Scotia, Newfoundland and Labrador, and Prince Edward Island.
Liftow Offers
Competitive salary
Advancement opportunities
Extensive hands-on Training program
Job Type : Maternity Leave Contract ( 12 -18 months)
Position Summary
The Service Coordinator position is responsible for the day to day administrative duties for the service departments of the branch.
This position description is intended to capture the core responsibilities specific job tasks may vary slightly from branch to branch based on the organization structure and business needs of the area.
Specific Accountabilities
Answer incoming calls and direct to appropriate departments
Answer general customer questions and queries
Prepare and review monthly PM report
Update PM agreements
Handle incoming service inquiries and dispatching of technicians to job sites
Open service work order
Sort daily time tickets
Prepare time tickets for entry by calculating total time worked at each customer site, total daily hours worked by technician and identify LDI’S, emissions, PMs and additional work
Input time ticket information
Enter Technician’s weekly hours in Ceridian for payroll processing
Verify work order for accuracy and close work order
Create service invoices
Service filing
Depending on Branch size this position may also include:
Managing the rental process including taking calls, preparing contracts, arranging delivery of truck and input into financial systems
Qualifications
Education & Work Experience
High school completion or equivalent education proficiency and/or 1-2 years’ experience in an administrative office position.
Competencies and Skills
Excellent verbal communications skills
Planning and organizing skills
Proficient with MS Excel
Ability to handle multiple tasks, process large volumes, work well under pressure
Customer service oriented and a team player
Liftow is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
