Job Number: JR103521 Job Title: Manager, Access to Care Job Category: Management Hospital Location: General Site Job Type: Permanent, Full time Number of Positions: 3 Hours: Days Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 and 2024! Learn more at shn.ca Job Description: Key Responsibilities Reporting to the Director of Patient Flow, the Manager, Care Transitions directly manage and supervise site-based Bed Allocation staff, ensuring accountability and operational continuity. 1. Leadership and Oversight Provide leadership for patient flow operations at the assigned site. Oversee daily Flow and Capacity Planning meetings and huddles to review capacity, expected discharges, and barriers. Offer leadership and support to inpatient staff, working closely with Charge Nurses, Social Workers, and management. Provide ongoing guidance to Bed Allocation team for safe, timely and appropriate patient placement. Work collaboratively with staffing office to ensure safe staffing levels and appropriate capacity management. Collaborate with physicians to facilitate early and proactive discharge planning and address patient placement challenges in real-time. Provide leadership in resolving discharge delays by collaborating with stakeholders across the organization to proactively manage and create capacity. Work closely with After-Hours Shift Managers to ensure smooth transitions between workday and after-hours operations. 2. Operational Coordination Monitor and manage site capacity, ensuring timely placement of patients. Coordinate repatriations and interfacility transfers to ensure timely and seamless patient transitions between facilities. Collaborate with the Ministry of Health, Ontario Health Teams (OHT), and community resources to identify opportunities for partnerships and safe patient transitions that prioritize patient and family-centered care. Identify and address barriers to discharge and flow in real time, escalating issues as required. 3. Quality Improvement and Operational Efficiency Lead quality improvement initiatives related to patient flow and discharge processes. Co-design and implement initiatives aimed at improving flow, reducing barriers, and optimizing operations. Co-chair patient flow committees and lead workshops designed to enhance patient flow and operational efficiency. Collaborate with teams to develop innovative solutions to recurring challenges and measure their impact. 4. Planning and Strategic Development Develop and implement site-specific action plans to meet organizational flow and capacity targets. Work with counterparts at other SHN sites to align on short- and long-term strategies for patient flow and capacity creation. Analyzing and presenting data and trends to drive evidence-based decision-making and system improvements. 5. Collaboration and Communication Act as the primary liaison between site operations and the corporate patient flow team. Communicate plans, challenges, and updates effectively across all levels of staff. Collaborate with community partners to ensure continuity of care for discharged patients. Qualifications and Requirements 1. Education and Certification • Bachelor’s Degree in Health Administration, Nursing, or a related field (required). • Master’s Degree in Health Administration, Business, or a related field (preferred). 2. Experience • Minimum 5 years of experience in a healthcare leadership role with a focus on patient flow, bed management, or discharge planning. • Proven ability to lead and manage multidisciplinary teams in a hospital setting. • Experience with quality improvement methodologies and co-designing initiatives with stakeholders. 3. Skills and Competencies • Exceptional leadership, communication, and organizational skills. • Strong problem-solving abilities and strategic thinking. • Proficiency in using hospital information systems (e.g., EPIC, Meditech) and Microsoft Office Suite. • Demonstrated ability to work in a fast-paced and complex environment • Proven track record of meeting patient flow and capacity management targets. • Strong understanding of healthcare policies, regulations, and best practices. • Ability to work independently and as part of a collaborative team. Accommodation and Diversity Statement: Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook. At Scarborough Health Network (SHN), our people are our greatest asset. They come from all over the world and bring diverse perspectives to enhance the compassionate and innovative care we provide our patients and their loved ones. We celebrate what makes people unique and believe that a safe, fulfilling and balanced work environment is just the start. We recognize and reward our teams, prioritize access to continuing education and create meaningful opportunities for growth and development. At SHN, you can enhance your career while by opening doors to new experiences and possibilities within our vibrant and inclusive community. Bring your passion to work. Start your journey today. We are proud to be an inclusive, equitable and accessible workplace, where everyone feels valued, respected, supported, and has a rich sense of belonging through our organizational drive to build and sustain an exceptional work environment where healthcare professionals can flourish both personally and professionally. Learn more about us by following SHN Careers on Instagram! SHN is proud to be recertified as one of Canada’s Most Admired Corporate Cultures™ for 2023-2024 by Waterstone Human Capital, one of Canada’s fastest-growing cultural talent management and retained executive search firms specializing in recruiting for fit and cultural assessment. We are a culture that empowers and inspires. This means everyone feels welcomed, respected, supported and valued and able to fully participate in the workplace. We are doing this through by creating awareness, providing education resources, empowering staff-led Communities of Inclusion, and providing growth and career opportunities. We are proud to offer mentorship programs to encourage collaboration and to support international employees, and our EnRoute training and career advancement programs designed to provide hands-on experience to fast-track certifications and placements in different care units. We are always in search of individuals with unique strengths to enhance the world-class care we provide to our patients within a welcoming environment. Experience why we continue to be a Greater Toronto’s Top Employer and an affiliated teaching hospital of the University of Toronto. We are proud to offer our staff comprehensive perks, including: Defined Benefit pension plan through the Healthcare of Ontario Pension Plan Comprehensive insured benefits package including health and dental benefits New Graduate Initiative Enroute Program Critical Care Sponsorship Program Employee Discount and Incentive Programs Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding Recognition events Leadership Development and Learning Programs Tuition Assistance Program Please allow some time for our recruiters to review your application. We will contact those applicants who are chosen for an interview. We’re always looking for skilled, compassionate and committed individuals to join our dynamic team in providing exceptional quality care. 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