Company Description
WHO WE ARE
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.
OUR GUIDING PRINCIPLES
Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe inthe power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.
We Will Hire, Inspire, and Retain the Best
We Will Be Totally Customer Centric
We Are Committed to Caring About Each Other, Our Communities, and Our
Environment
We Will Be Data Driven – System Thinking – Entrepreneurial
We Will Be Committed to True and Shared Value Creation
Job Description
The Coordinator, Retail Operations and Profitability is responsible for supporting a sound operational foundation that enhances the employee and customer experience, acting as a liaison between stores, the Home Office, and vendors. The Specialist will empower store teams to run successful, profitable stores, delivering on experience, sales, and profit goals.
KEY PERFORMANCE METRICS
Store Variance to Budget S&A
Net Promoter Score
Indigo Help SLAs
KEY ACCOUNTABILITIES
Functional
Service Stock program management:
Administer 2-million-dollar store S&A budget
Ensure adequate service stock on hand at DC and with vendors to ensure stores never run out of business-critical supplies
Work with DC and finance to ensure service stock scrapping is executed as needed
Act as a liaison between the creative studio, various internal teams and vendors to ensure new service stock programs are implemented on time and within budget
Work with RD and store teams to ensure they are aware of S&A budgets and performance to those budgets at all times
Provide support to internal teams, ensuring that specific supplies or equipment are sent to stores
Liaise with over 50 vendor partners to ensure stores have all necessary operating supplies and equipment
Accurate and timely coding of invoices to ensure vendors are paid and the appropriate internal teamsare are charged for expenses
Execute daily, weekly and monthly store reporting tasks as directed by the Manager Retail Operations and Profitability
Support the drive for a customer-centric culture within stores and the home office by consistently modelling customer-centric behaviour and ensuring the customer is at the forefront of all decision-making and design processes
Seek out and communicate continuous improvement opportunities in all systems and functions within the area of responsibility
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo’s customers
Proactively identify and anticipate customer expectations and needs
People
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback
Cultural
Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization
SCOPE
Reports to: Senior Manager, Retail Operations & Experience
Manager once Removed (MOR): Director, Retail Experience & Communications
KEY RELATIONSHIPS
Internal:
Zone Vice Presidents, Regional Directors and Store Leadership teams
Retail Customer Experience, Store Development and Facilities teams
Finance team
Distribution Center team
Creative studio team
Loss Prevention team
Visual team
External:
Vendors and Suppliers
Qualifications
Work Experience / Education / Certifications
At least 2 years of progressive experience in a retail environment
Budget administration experience
Competencies / Skills / Attributes
Basic knowledge of SAP
Intermediate understanding of Excel
Strong operational background
Strong communication and interpersonal skills
Excellent time management skills and ability to multitask
Creative, enthusiastic, and flexible, with the ability to adapt to change.
Team-oriented, with the ability to work independently.
This posting is for a current opportunity within Indigo.
Additional Information
Indigo utilizes artificial intelligence (AI) tools to support various aspects of the hiring process, including screening and assessments. These tools assist our team but do not replace human decision-making. We are committed to using AI responsibly, fairly, and in compliance with Canadian employment and human rights laws. We regularly review these tools to help prevent bias or discrimination.
At Indigo, we embed Diversity, Equity, Inclusion, and Accessibility into the foundation of our values, through training, policy, and hiring practices, and continue to update our approach to reflect the evolving values and needs of communities across Canada. We welcome and encourage applicants of all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), 2SLGBTQIA+, and persons with disabilities. Accommodations are available upon request throughout the recruitment process. To request an accommodation, please contact Human Resources at [email protected]
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