Hours of operations- 830am-830p EST
RESPONSIBILITIES
Exceptionally strong team collaboration and communication
Build and maintain exceptional customer relationships
Manage & identify specialization opportunities in air, hospitality and loyalty programs
Arrange routine and complex domestic and international business travel for air, car, hotel, limousine, and rail
Research and resolve all client enquiries
Recommend best air, car, hotel, ground transportation based on customer’s needs
Company & traveler profile creation and upkeep
Proper compliance with information safety & risk management
Relentless in improving the business traveler experience
Key role with ideation & implementation of our product development
Other tasks as requested
QUALIFICATIONS
A minimum of 5 years of experience in corporate travel management
Concierge high touch experience a plus
GDS experience required, preferably in Sabre 360/Native
Is well-informed and keeps up to date with all airline rules and regulations, tariffs (both domestic and international), and other industry requirements, applying this knowledge accurately when making travel arrangements
Ability to ticket in both Canada BSP and US ARC a plus
Great attention to detail
Must consistently display an exemplary professional demeanor
Excellent verbal and written communication skills
Demonstrates the ability to liaise with clients and establish positive relationships
Strong organizational, attention to detail and time-management skills to handle multiple requests and tasks at once
A customer-centric approach with a commitment to providing extraordinary service to our clients
Proficiency in using multiple travel booking platform, online reservation systems, and other relevant tools
Experience in a matrix based and collaborative environment
Ability to function in a fast-paced, demanding environment
Experience using Microsoft products such as Excel and SharePoint
TEAM CULTURE
A versatile team setting that adapts swiftly to industry changes and demands
Each consultant is dedicated to an account with the support of your team
An energetic and dynamic workplace that thrives on agility and quick decision-making
Motivated by a sales and service driven culture
An entrepreneurial business landscape
Always available mindset
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.
