Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, Montana’s, Olive Garden Canada, Bier Markt, East Side Mario’s, The Landing Restaurant Group, New York Fries, The Pickle Barrel & Catering, State & Main, Elephant and Castle, Original Joe’s, Fresh Kitchen + Juice Bar, The Burger’s Priest, Blanco Cantina and Anejo. With this diverse portfolio of restaurants our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer – we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.
The purpose of the Restaurant Technology Specialist, Restaurant Systems is to accurately support the restaurant systems team through technical aspects of their day-to-day activities, including Point of Sale, kitchen display systems (KDS), digital menu boards, E-commerce Systems and technical log review. The Restaurant Systems team maintains and launches all local and national Brand programs through their Point of Sale (POS), back office systems (inventory), e-commerce, and aggregator platforms as per the Brand specifications and requirements, with the technical support role supporting each aspect of those launches to ensure smooth execution. The Restaurant Systems team also acts as a first point of escalation for the service desk, through troubleshooting issues accurately and efficiently.
What you will do in this role:
Support technical aspects of day-to-day activities (POS, kitchen display systems, digital menu boards, troubleshooting
Work as the first-level escalation point for the service desk on back-of-house and front-of-house POS issues involving menu items, prices, and print location
Work as the first-level escalation point for the service desk on inventory issues
Maintain and improve end-user interaction for all Systems
Implement and support the exploration of automation possibilities
Support restaurant support ticket management
Implement changes and updates submitted by the Brand teams through a Request for Change (RFC)
Ensure that requests are feasible and provides alternative solutions for initiatives that may not be feasible with the current systems
Assist the Brands with the implementation of marketing initiatives (coupons and discounts)
Perform changes in POS, inventory, e-commerce and 3rd party platforms
Ensure that all facets of inventory are properly configured and updated in the system to provide accurate tracking of data
Conduct comprehensive POS testing with Brand representatives
Conduct detailed inventory testing with Brand representatives, which includes confirming recipe details, inventory and supplier items
Conduct thorough e-commerce testing with Brand representatives, which includes validating price, images, and menu item descriptions
Review and manage upcoming requests for changes and updates
Discuss ideas and solutions for future projects and initiatives
Work in conjunction with the Project Management team on Recipe and Brand-specific projects, with the intention of improving the system and support techniques relating to the restaurant
What we are looking for from you:
Post-secondary education is considered an asset
3-5 years of experience with Point of Sale (POS) technology, specifically Oracle Simphony and its various components (Enterprise Management Console, kitchen display systems)
Working knowledge of Windows environments
Data accuracy and verification
Restaurant Operations Experience is a key asset
Good working knowledge of Google Workspace
Prior experience with inventory and labour management systems
An appreciation of wider business demands
Strong time management skills and the ability to work under pressure
Demonstrated ability to quickly understand complex systems
Strong interpersonal skills, including strong verbal, written communication skills, customer service skills and excellent listening skills
Strong attention to detail
Strong problem solving skills
Ability to interact with individuals on all organizational levels
Strong organization skills
Multitasking
What’s in it for you?
Flexible/Hybrid work environment
You’d be joining a close-knit, innovative team of creative and energetic go-getters
You’d be a part of Canada’s largest full-service restaurant company that leads the industry in size and innovation
20% associate discount dining card and monthly dining allowance valid at participating Recipe brands
A welcoming, fun and safe work environment founded on respect
Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
Industry-leading benefits, wellness programs, and total rewards programs
Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.
Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact recruit@recipeunlimited.com
