Location: Brossard, Quebec
PRIMARY DUTIES
Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
Handle direct returning incoming calls as a result of outbound activities.
Follow up on customer issues regarding claims, billing or other service concerns.
Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
Cross sell over the phone.
Process routine requests for service items.
Miscellaneous department activities as needed.
